Re: Informix support: Where are you?

In article <kv9951INNo7o@jethro.Corp.Sun.COM> myro@srfrogs.Corp.Sun.COM writes: > >Thank you David for pointing out what is a common problem for all Tech Support >engineers. Lets face it Tech Support (for any company) is a thankless job. >I too worked the front line of Informix's Tech Support line and was also >suspect of Greg's generization, but unfortunately I didn't have access to >the database to expose the truths. Unfortunately, Informix seem not to be living up to some customers' expectations. In dealing with other large organisations, things appear (from my knowledge) to often be much more efficient. In the one case when I reported a bug to a SCO dealer, they had a workaround from the US for me within a few days. People I know who deal with Sun get fixes in a similar period. Informix seems about an order of magnitude slower (and growing all the time!), without any obvious excuse. -- _--_|\\ Craig Macbride <lhscmc@luxor.latrobe.edu.au> / \\ <s900387@minyos.xx.rmit.oz.au> \\_.--.*/ v