Re: Informix Tech Support?

Art S. Kagel wrote: > . . . snip . . . > Yes I do. Being a Regency Support customer may help some but mostly it > has to do with knowing how the game is played. If you do not get > immediate help ask the tech to escalate the case to priority level 2 > (default is level 3). Support priority level 2 means that a manager > begins tracking case progress and the tech is encouraged to pass the > case to another higher level tech. If the case is business critical > you could have it marked priority level 1 (which needs to be negotiated > with the tech and/or his/her manager because:) here the tech on the > case can't go home until your problem is at least alleviated. In any > case you can always speak to a manager to get the case moved to a more > experienced tech. > > Please remember patience, we all had to learn what we know. Techs who > have driven me crazy by their lack of knowledge when they first started > are amoung my favorite support people today because they have learned > so much. > Agreed. Be nice to the Tech Support people. They're learning. John Carlson Informix DBA WH Smith, Inc.