Re: Informix support: Where are you?

>In article <1992Apr23.190756.27226@informix.com> dranney@informix.com (David Ranney) writes: >>In article <1992Apr22.123342.492@halexv.uucp> greg@halexv.UUCP (Gregory F. Hogg) writes: >>Well, I don't know if you've ever read our maintenance policy, but such an >>animal does exist. It's called update-only maintenance. Ask for it by name. >>We've had it for years. >THANK YOU! I will call today and try to get this! I have for a >number of years ask to JUST LET ME GET THE UPDATES. I have allways >been told that maintaince is required. The only update-only >maintenance I have heard of is if you have two or more of the same >product you have to have full Maintaince on the first and update-only >on the second. After posting this, some people I work with suggested that it may not have been quite correct. I borrowed the Maintenance Sales Guide and checked it out for myself. As it turns out, I'm the one who needed to read our maintenance policy. Here's what it says: Update-Only Support ... Limitations: Only orderable after the first copy of the product on a given plaform has a Standard Maintenance subscription Not available for VMS or DOS products, 3.3, or File-It! ... As it turns out, it is also orderable on runtime products. I sincerely apologize for shooting my mouth off without checking my facts first. I've been so close to this stuff for so long I just figured that I knew it all. I gave you the story as I felt it ought to be, not as it is. Again, I apologize.