Re: dealing with informix
Gary D. Hansen@ECCI 09/11/99 01:42 PM Good luck man. We have both Sybase and Informix in our shop. Dealing with Sybase is fast, easy and efficient. Dealing with Informix is usually an exercise in frustration. For example my boss wanted an inventory of the software support contracts and there cost from Informix and Sybase. I had an e-mail from Sybase 5 minutes after I called, listing each product and the support price, everything is done with one customer number. With Informix they can't seem to deal with anything but serial numbers, anyway after 6 weeks of calling and getting nowhere I surrendered. You would think a DB Company would have all your info in a DB. Sybase does. I had some of our support contracts expire. This was our fault because they got buried on someone's desk. I called for support one day they told me my contract expired. Now you would think getting this taken care of would not be to hard. Six weeks before I had support again and lord knows how many calls to Informix. If I order an upgrade from Sybase it is sent next day delivery, Informix seven to ten working days. Both Sybase and Informix make a good product and I have little problems with either (please no flames I'm not bigoted toward either product). Informix is running on a big HP-UX box and Sybase runs on DEC (Compaq) VMS and MS NT, so I have no direct comparison. Informix has things that I wish Sybase did and Sybase has things I wish Informix did. But if I had to pick, Sybase would win based on my experience with trying to deal with Informix, you can't seem to give these people money. Edward Rosenthal <erosenthal@mfi.com> on 09/10/99 06:35:28 PM Please respond to erosenthal@mfi.com To: informix-list@iiug.org cc: (bcc: Gary D. Hansen/AMPAC/ECCI) Subject: dealing with informix This is a multi-part message in MIME format. --------------56303D8B5A8C12C95D62A3FF Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit After 4 weeks of trying to get a tech support contract I gave up and gave it to my boss to work with Informix. The inability of their people to get back in a timely manner, makes me want to join the oracle team. Why can't they just get people to work thru the problems and get it done? I had a lot of trouble communicating my needs, and they are very simple. If it takes this much effort to get $$$ to Infomrix, how they will survive is a live question. End of Rant. --------------56303D8B5A8C12C95D62A3FF Content-Type: text/x-vcard; charset=us-ascii; name="erosenthal.vcf" Content-Transfer-Encoding: 7bit Content-Description: Card for Edward Rosenthal Content-Disposition: attachment; filename="erosenthal.vcf" begin:vcard n:Rosenthal;Edward tel;pager:888-274-7679 tel;home:707-782-0766 tel;work:415-905-2431 x-mozilla-html:FALSE url:www.mfi.com org:Miller Freeman Inc.;Information Systems adr:;;600 Harrison Street;San Fransisco;Ca;94107;USA version:2.1 email;internet:erosenthal@mfi.com title:Web Systems Database Administrator note;quoted-printable:Learner of Data Modeling, Performance Tuning,=0D=0A application development best practices.=0D=0ATimid enforcer of database integrity. fn:Edward end:vcard --------------56303D8B5A8C12C95D62A3FF--
Immediately after my rant i did achieve a much higher level of interest, and have in hand the sought after information. Thanks for all who responded, especially Informix, and their excellent service. ghansen@ecc.com wrote: > Gary D. Hansen@ECCI > 09/11/99 01:42 PM > > Good luck man. We have both Sybase and Informix in our shop. Dealing with > Sybase is fast, easy and efficient. Dealing with Informix is usually an > exercise in frustration. For example my boss wanted an inventory of the > software support contracts and there cost from Informix and Sybase. I had an > e-mail from Sybase 5 minutes after I called, listing each product and the > support price, everything is done with one customer number. With Informix they > can't seem to deal with anything but serial numbers, anyway after 6 weeks of > calling and getting nowhere I surrendered. You would think a DB Company would > have all your info in a DB. Sybase does. I had some of our support contracts > expire. This was our fault because they got buried on someone's desk. I called > for support one day they told me my contract expired. Now you would think > getting this taken care of would not be to hard. Six weeks before I had support > again and lord knows how many calls to Informix. If I order an upgrade from > Sybase it is sent next day delivery, Informix seven to ten working days. Both > Sybase and Informix make a good product and I have little problems with either > (please no flames I'm not bigoted toward either product). Informix is running > on a big HP-UX box and Sybase runs on DEC (Compaq) VMS and MS NT, so I have no > direct comparison. Informix has things that I wish Sybase did and Sybase has > things I wish Informix did. But if I had to pick, Sybase would win based on my > experience with trying to deal with Informix, you can't seem to give these > people money. > > Edward Rosenthal <erosenthal@mfi.com> on 09/10/99 06:35:28 PM > > Please respond to erosenthal@mfi.com > > To: informix-list@iiug.org > cc: (bcc: Gary D. Hansen/AMPAC/ECCI) > Subject: dealing with informix > > This is a multi-part message in MIME format. > --------------56303D8B5A8C12C95D62A3FF > Content-Type: text/plain; charset=us-ascii > Content-Transfer-Encoding: 7bit > > After 4 weeks of trying to get a tech support contract I gave up and > gave it to my boss to work > with Informix. The inability of their people to get back in a timely > manner, makes me want > to join the oracle team. Why can't they just get people to work thru the > problems and get it done? > I had a lot of trouble communicating my needs, and they are very simple. > If it takes this much > effort to get $$$ to Infomrix, how they will survive is a live question. > > End of Rant. > > --------------56303D8B5A8C12C95D62A3FF > Content-Type: text/x-vcard; charset=us-ascii; > name="erosenthal.vcf" > Content-Transfer-Encoding: 7bit > Content-Description: Card for Edward Rosenthal > Content-Disposition: attachment; > filename="erosenthal.vcf" > > begin:vcard > n:Rosenthal;Edward > tel;pager:888-274-7679 > tel;home:707-782-0766 > tel;work:415-905-2431 > x-mozilla-html:FALSE > url:www.mfi.com > org:Miller Freeman Inc.;Information Systems > adr:;;600 Harrison Street;San Fransisco;Ca;94107;USA > version:2.1 > email;internet:erosenthal@mfi.com > title:Web Systems Database Administrator > note;quoted-printable:Learner of Data Modeling, Performance Tuning,=0D=0A > application development best practices.=0D=0ATimid enforcer of database > integrity. > fn:Edward > end:vcard > > --------------56303D8B5A8C12C95D62A3FF--