Beyond funny
Not a technical problem so much as a support-policy gripe. Paul Watson reported that a client with a valid Informix support contract was evaluating an extra IBM product to modernise their old system, hit a fault in the evaluation copy, but IBM refused to accept a support call because the product hadn't been purchased — and the customer wouldn't buy something apparently broken. Asked whether it was a known bug, Paul said he couldn't tell since IBM wouldn't discuss it. No resolution is recorded; the only other reply was a joke, and the customer reportedly walked away.
Auto-generated by DrWatson from the posts below — may be imperfect; read the full thread.
Got a customer with a valid PA support contract who are trying to evaluate an additional product from IBM so they can take their old but supported system forward. This evaluation product has an issue but IBM will not allow me to raise a support call cos they haven't bought the product, and the customer obviously doesn't want to buy a 'faulty' product. Stalemate ? No the customer says bye bye to IBM and walks :-) Cheers Paul Paul Watson Tel: +1 913-400-2620 Mob: +1 913-387-7529 Web: www.oninit.com Failure is not as frightening as regret. If you want to improve, be content to be thought foolish and stupid.
Paul Watson (Oninit) wrote: > Got a customer with a valid PA support contract who are trying to > evaluate an additional product from IBM so they can take their old but > supported system forward. This evaluation product has an issue but IBM > will not allow me to raise a support call cos they haven't bought the > product, and the customer obviously doesn't want to buy a 'faulty' product. > > Stalemate ? No the customer says bye bye to IBM and walks :-) > > Cheers > Paul > > Paul Watson > Tel: +1 913-400-2620 > Mob: +1 913-387-7529 > Web: www.oninit.com > > Failure is not as frightening as regret. > If you want to improve, be content to be thought foolish and stupid. > Is the problem a known bug? -- Fernando Nunes Portugal http://informix-technology.blogspot.com My email works... but I don't check it frequently...
Fernando Nunes wrote: > Paul Watson (Oninit) wrote: >> Got a customer with a valid PA support contract who are trying to >> evaluate an additional product from IBM so they can take their old but >> supported system forward. This evaluation product has an issue but >> IBM will not allow me to raise a support call cos they haven't bought >> the product, and the customer obviously doesn't want to buy a 'faulty' >> product. >> >> Stalemate ? No the customer says bye bye to IBM and walks :-) >> >> Cheers >> Paul >> >> Paul Watson >> Tel: +1 913-400-2620 >> Mob: +1 913-387-7529 >> Web: www.oninit.com >> >> Failure is not as frightening as regret. >> If you want to improve, be content to be thought foolish and stupid. >> > > Is the problem a known bug? > No way of knowing - IBM won't discuss it with me Cheers Paul
On 13 Mar, 22:56, "Paul Watson (Oninit)" <p...@oninit.com> wrote: > Got a customer with a valid PA support contract who are trying to > evaluate an additional product from IBM so they can take their old but > supported system forward. This evaluation product has an issue but IBM > will not allow me to raise a support call cos they haven't bought the > product, and the customer obviously doesn't want to buy a 'faulty' product. > > Stalemate ? No the customer says bye bye to IBM and walks :-) > > Cheers > Paul > > Paul Watson > Tel: +1 913-400-2620 > Mob: +1 913-387-7529 > Web:www.oninit.com > > Failure is not as frightening as regret. > If you want to improve, be content to be thought foolish and stupid. "Computer says no" Oh dear...