Re: Client SDK 2.90 - where is it ?
We had/have similar issues with PA. I was told that anyone who had the "Gold Bundle" has had their updates put on hold, of course they didn't bother telling us about it. When I called looking for an IDS greater than 9.40.FC4 they told me that the hold had been lifted and everyone should get the updates over the next few weeks. I would agree with Neil, it should be as simple as flipping switch but apparently there is a lot of manual labor involved, thus it takes a while. --- Neil Truby <neil.truby@ardenta.com> wrote: > "David E. Grove" <david_grove@correct.state.ak.us> > wrote in message > news:112pc3spialmp6b@corp.supernews.com... > > > > "Neil Truby" <neil.truby@ardenta.com> wrote in > message > > news:393n6lF5u87krU1@individual.net... > > > >> If you have a Passport Advantage agreement (which > I know you don't or you > >> wouldn't be dependent on Open for media) you'd be > able to download it > >> now. > >> > > > > Perhaps there are different versions of PA > service? Say, "bad" and > > "worse"?? We have PA and do not have any SDKs on > our customer site. In > > fact, we also > > do not have IDS 10.0 available. > > I am surprised. I would have thought that there > would just be a flag or > something and anyone entitled to IDS v9 would just > get 10 added > automatically. I have access to about 10 different > customers' PA sites and > although I haven't checked them all, the 2 or 3 I > HAVE checked all have v10. > > >> But, I guess I shouldn't complain too > > much: it only cost me an hour and a half on the > phone, which is better > > than > > other times. > > You are very lucky that you can speak to anyone at > all. Here in EMEA, under > the flawless reasoning because PA support is based > in Ireland and they don't > have the requisite language skills to handle > non-English calls, they do not > provide a phone number to anyone at all! You have > to email. And wait .... > > > We have been struggling with PA for almost 3 years > now, and, inspite of > > the > > involvement of many (over a dozen) IBM agents, > sales reps, contract > > officers, etc., we still are having unresolved > difficulties with PA. > > I have to say that unacceptable PA service was a > significant factor in our > > decision to migrate to the Big O. > > My experience too is that it has improved a lot > recently. However, if THERE > is a problem, then no matter how many IBMers get > involved and how senior > they are, none has any influence to resolve even th > most glaring PA problem. > If your dissatisfaction is representative, and > senior execs at IBM realised > the extent of such dissatisfaction, I think things > would have to change. > But Informix is a comparatively recent migrant to > PA, and it may well be > that it works very smoothly for other "mainstream" > IBM products, and the > Informix users perceptions are unrepresentative. > > > sending to informix-list
"DL Redden" <redden96@yahoo.com> wrote in message news:1110240785.07985ef26ca1f37c237e349b62c7a38e@teranews... > > We had/have similar issues with PA. I was told that > anyone who had the "Gold Bundle" has had their updates > put on hold, of course they didn't bother telling us > about it. When I called looking for an IDS greater > than 9.40.FC4 they told me that the hold had been > lifted and everyone should get the updates over the > next few weeks. I just visited the PA site of one of our customers who were sold the Gold Bundle a year or two back, and v10 IS available to them for download.
"DL Redden" <redden96@yahoo.com> wrote in message news:1110240785.07985ef26ca1f37c237e349b62c7a38e@teranews... > > We had/have similar issues with PA. I was told that > anyone who had the "Gold Bundle" has had their updates > put on hold, of course they didn't bother telling us > about it. Ahah! Maybe that's the problem. We also have the "Gold Bundle". That was its own separate round of frustration. First, I had to explain what the gold bundle was. Only then did I get the opportunity to convince them that Informix was an IBM product, and that there was a newer release than 9.4. And, BTW, the link to our 9.4 download was broken. This is after 2 1/2 years of PA. It just keeps getting better all the time. Currently, still no PA access to IDS 10, nor CSDK 2.90. DG