Quality Survey

Greetings! I am conducting research for a large govt concern and would appreciate your input. We have 2 categories of interest -- product quality and product service quality. If you have had experience with any of the large DBMS systems: Oracle, IBM DB2/6000, Informix, Sybase SQL Server, Microsoft SQL Server, we're very interested in your answers to the following questions. If you are kind enough to help us out, we promise to send you the results of our survey -- it should be interesting! Please send your completed answers to: droberts@seas.gwu.edu via direct e-mail and include the address where you would like results sent. Please also tell us a little about yourself and your background: Company, position, years of experience working with databases, general background (programmer type, manager, business owner, etc.) THANKS VERY MUCH for your input! Here we go: ==> First, please identify the database product to which you are referring: Oracle, IBM DB2/6000, Informix, Sybase SQL Server, Microsoft SQL Server ==> There are 2 sections. First section: PRODUCT QUALITY PQ1. What do you like best about this product? PQ2. What do you like least about this product? PQ3. Briefly outline what you have encounted to be obvious strengths of the product. PQ4. Briefly outline obvious product defeciencies you have encountered. PQ5. What single change would you make to the product if you could? ==> Second section: PRODUCT SUPPORT PS1. What is the strongest single aspect of support you have have experienced? PS2. Briefly summarize the single best service/support experience you have had with the vendor. PS3. What have you found to be the weakest aspect of service? PS4. Briefly summarize the single worst support experence you have had with this vendor. PS5. What single change would make in support if you could? 2 lines more (you've seen 97%)