RE: Reduction in the Quality of Informix Support

mpruet wrote > > case numbers? > 378229 391555 392442 was pulled by us because it was taking to long to jump through hoops at a critical time for us. 386317 was a downed development system where we urgently required some Stored procs by the weekend. For some unknown reason the ontape backups failed. I begged on my knees for the instance to be marked up. At approx 1700 on a Friday night after wasting time with all the logs and AFs I evetually spoke to an engineer who said - "What do you expect phoning this in at this time on a Friday night" > > "Colin Bull" <c.bull@videonetworks.com> wrote in message > news:<c3f2kd$7mv$1@terabinaries.xmission.com>... > > We have recently migrated to 9.4 despite of IBM support. We > have had half a dozen problems and I can only think of one > that has been > > resolved. > > > > We have found we are put in a holding routine, ie > > send the af and log files, then they have got to sort out > an environment, > > and 6 weeks later if we are lucky someone knowledgeable > looks at the problem. Colin Bull c.bull@videonetworks.com sending to informix-list