Re: Support turnaround time

scottishpoet wrote: >> 1) There is a known fix. > > You can find defects with known fixes in the online knowledgebase > www.ibm.com/software/data/informix/support > > If you have an IBM support and subscrition agreement you can downlaod > the the fix from Fix Central, otherwise you'll need to talk with your > support provider, make sure they have certified their app etc etc.and > they can provide the fix for you under their support agreement with > IBM. Hopefully they have one! > > The intention is no more requesting the patch and waiting for it to be > uploaded on ftp.informix.com or boulder.ibm.com or wherever. > > >> 2) No known fix but a workaround is found. > > You may get a fix quite quickly with the workaround being temporary > relief > You may never get a fix. > > It would depend on the complexity of the fix v the complexity of the > workaround. > >> 3) No work around and a patch is provided. > > As you already have a situation where the fix is known, I would assume > a fix is not known so IBM needs to identify the root cuase and code > the fix? > > This will depend on a number of factors, the complexity of the > problem, the ease with which it replicates, the resources available to > work on the problem at the time and the business impact. > > Once the fix is coded and the patch provided it will appear in fix > central so any client that encounters tyhe problem can immediately get > the patch. Just to add, that FixCentral is one of the best thing I've seen recently... :) It's so nice to have all the fixes available... And it's nice just to look at the fix list and see if there's anything worth the testing/upgrade...