Re: Does Anyone Ever Hear from Informix Support?

derway@ndc.com (D. Erway) wrote: Which support centre were you ringing Don, I would be interested to know. I have a similar problem getting people in my area to ring back. Not support but sales related stuff. Gordon e are trying to get Informix "Online Dynamic Server" 6.0 running on a Sparc >10 running solaris 2.3. We have been trying for almost 3 weeks! >We have been in touch with Informix support. We have a case number - 342336. >I talked to someone who actually called back and made some suggestions for the >first couple of days. Then it got transfered to another guy, who I have only >actually managed to talk to once in the last 2 weeks! I leave messages for >him 1 or 2 times a day, (since that is all I can do). It is clear that when I >am not actually on the phone, making suggestions to him of what to consider >asking me about, he is not working on our case. Unless I actually manage to >catch him between calls, I don't get any support from Informix. >He claims he has called me several times, (other than the 1 time he got >through), but if he did, he did not leave a message! >When I finally hooked up, he sat there, wasting my time, reviewing the case >notes, and repeating what the first guy had done and said. I made the only >suggestions that were made - that I email him our various config files, log >files, etc. I haven't heard from him since! >So now I get to call this guy, and hope to squeeze through. I have better >things to do Informix. I have had it! I called, and asked to speak to a >supervisor, and was promised I would get a call back, and *NOTHING*!!! >ARGGGHHHHHH!!!!! I get *INFINITELY* better support for free from the GNU/FSF >folks! >What the hell is with you guys? Are you in business or not? >Shit, we are registered VARs, and will be selling a couple hundred copies a >year for starters, if we can make your product perform! This support is a >huge part of overall performance, and it SUCKS! >How is your support for single site licenses? >I suppose Oracle will work just as well. >Don gordonh@acslink.net.au RIPLEY, Queensland, Australia