Re: Informix I-Net problem

Newsgroups: comp.databases.informix Subject: Re: informix upward compatibility (fwd) Summary: Informix support stinks! Expires: References: <9287@emory.mathcs.emory.edu> Sender: Followup-To: Distribution: usa Organization: University of Washington, Seattle Keywords: In article <1992Aug15.014149.14940@informix.com> aland@informix.com (Colonel Panic) writes: > >Do you have any idea how the support matrix explodes if you try to support >the last several revs of the O/S (and I'm not talking about *different >versions* of the O/S, e.g. SVR4, I'm talking just maint upgrades, e.g. 3.2 to >3.2.1 to 3.2.2 to 3.2.3 to 3.2.4)? > It does not seem that informix offers any support. I have an experience where their i4GL product would hang up my machine when we use passwords and we try to delete a password. This is under DOS version 3.1. I found the bug the second day after acquiring the damn package. The first thing the supposed engineer told me was that the packeage has not been registered for support, this was after telling him that the package was one day old, One day old for christ sake! Then he said the bug has been fixed. I said I was not dreaming this up, my machine hangs!!!! He said he would test it out. One week later, he called me to confirm that his machine at home hangs, (at home mind you), he would have to test it again in the office. Three days later: Yes the machine at the office also hangs. He gave me a bug report number or something like that. He would have to have another engineer verify this bug. All this happened in May, I am still awaiting a letter or a phone call from Informix. Meanwhile, my client yanks a few dollars out of my quote -- thank God they did not pull the project-- The strength of my proposal was the password protection which I can not now deliver. What about BLOBS? Only in our online engine, said the support engineer, but the sales engineer said, Yeah, we support them. Meanwhile, the campaign has started: Please do not buy infromix products, their tech support stinks. The support policy will kill your business!! BTW: The support engineer said I could return the product if I did not like what I was getting. Talk about support!?