Re: Passport Advantage problems

Or should that be "...a whole lot more. More pain. More dollars. More... " "Rob Vorbroker" <robv@dns1.vcicentral.com> wrote in message news:bc7m2c$6p5$1@terabinaries.xmission.com... > > I bet you could ask IBM to help you migrate to IBM DB2 UDB and get it for > a whole lot less. Less functionality, less speed, less... > > > > > > David E. Grove wrote > > > >> Folks, > >> > >> Over a year ago, at the suggestion of our sales reps, we switched from > >> OpenLine Support to Passport Advantage. We understood that > >> OpenLine, pe se, > >> was disappearing, and that all customers would be moving to Pssport > >> Advantage. So, when renewal time came, we went with Passport > >> Advantage. > >> > >> During the subsequent year, we experienced a compounding of error and > >> bumbling of comedic proportion that rivals even government > >> beauracracy. > >> (I'm speaking from experience, here. :-) ) For example, it's > >> over a year > >> later, and they still don't have our identity and licensing > >> information > >> correct. > >> > >> Just this week, when we tried to request IDS 9.4 media (to > >> upgrade from our > >> current 9.21), tech support said they couldn't send us an > >> upgrade since we > >> were now Passport Advantage customers. They advised us we needed to > >> download the software from the Passport Advantage site. The Passport > >> Advantage site has only 7.x versions. As I write this, they are > >> "researching" my telephone claim that a 9.x version exists. > >> > >> 1) How have other IBM Informix Passport Advantage customers > >> gotten 9.x > >> upgrades? > >> > >> 2) Are other organizations having favorable or unfavorable > >> experience with > >> Passport Advantage? > >> > > We have been in discussion with IBM (UK arm) for a long while about our > > support contract. > > On the eve of its expiry we were informed that we would have to move to > > Passport Advantage > > and that would be an increase by 80 fold ( 8000%). > > (Admittedly we were probably on a good thing on the previous contract.) > > > > The alternative was to upgrade from 7.31 (Tru64) to 9.4 which would only > > cost us 25 times > > our previous contract and get a year support for free. > > > > Management had said there would be no pay reviews this year. I guess > > there will be none next year now:-( > > >