Re: Informix vs. Oracle: The Support chapter

NilsL@simac.nl (Nils van der Laan) wrote: :Since I posted the question about the differences between Informix and :Oracle, a lot of answers and opinions have reached my inbox. Thank you :for your input, and as I can see, the discussion still isn't over. : :Next to the product a company makes, the support is also very inportant. :Adding to my question about Informix and Oracle, I would like to ask :about experiences with the support they received from either Informix or :Oracle. Is there a winner here (or a definate loser)? I don't know about Oracle support, but here in Scandinavia at least I have never got better support from any company than Informix. You should be aware that you set the priority. It goes from 1 to 6 where 1 is a case where production is stoped and you have to get it going again. In this case they will stay with you 24 hours a day until it works again. Obviously you have to be available all the time as well. If you aren't the problem can't be that critical. Informix also keep track of my support calls very well. It has even happened they call me back on something I have forgotten. They have generally been able to solve all cases in a swift and professional way for me. Informix support simply works and works very well. Nils.Myklebust@idg.no NM Data AS, P.O.Box 9090 Gronland, N-0133 Oslo, Norway My opinions are those of my company The Informix FAQ is at http://www.iiug.org