Re: My Informix stocks

I'm bullish on Informix, also. But I have to say that the terrible bookkeeping experience sure sounds familiar! My company will be staying with Informix, however. The product outweights the poor sales reps and maintenance records. Connie > >Me? > >I'm bullish on Informix. > >Their problem had nothing to do with the engine or their product line.It has to do with the sales/support process. > >Bob F. seems to have that under control.\\ > I wish! -- We bought INFORMIX Online 5.x with an application several > years ago. Since then we purchased additional user licenses directly from > Informix, upgraded to 7.x, and transfered the license to another machine. > Yet, the Informix account rep says we have to buy *new* Informix licenses > for each application software package we purchase. > > I told him that's the stupidest policy I ever heard! -- I'd end up with > 300 user licenses for my 100 users if I base all my applications on > Informix. I haven't heard or seen him since. > > To add salt to the wound, Informix managed to royally screw up our > maintenance agreements -- They double and triple shipped product during > our upgrade, and were charging maintenance for serial numbers on a purge > agreement we faxed to Lenexa. Then, they told me we never paid for the user > license upgrade ($70+)! I got a copy of the check from the bank to prove > we paid for the upgrade... > > After months of working with them to resolve the maintenance issue, they > assured me everything is ok. So I paid the remaining balance of the > maintenance agreement. We ordered a version upgrade last week, but we were > told we don't have a maintenance agreement! > > Meanwhile, we're planning to base future applications on Oracle, not > for technical reasons -- Purely for reasons of sales/support. The sales > and support in my neck of the woods (LA area) is almost comical... > > Venting, > > -- > Clay Irving <clay@panix.com> http://www.panix.com/~clay/ >