Re: Does Anyone Ever Hear from Informix Su

Shyam Davuluru writes: [mini-snip] >We are running 7.1 on IBM RS6000 Aix 3.2.5. I really have >tough time getting any help from informix in tunning the dynamic server. Informix tech >support sucks. I have found it best to be both persistent and aggressive when dealing with any company's tech support group. If you find you are not getting assistance from tech support, take the following steps. 1. Demand to speak with someone who knows what he or she is doing; 2. Get a case number and call your regional Informix office, then give 'em hell until you get the answers you need. I think the persistent/aggressive approach is warranted due to the incredibly high volume of RTFM calls received in *any* company's tech support center. You need to make them understand that this is a really serious problem. When you've succeeded, you will get help. After all, your company paid mega-$$ for the license! Their tech support really doesn't suck. Some of their tech support people are lousy, and you have to get to the right one(s). (Have found this to be the case with nearly all major software houses so far - this is not to single out Informix). I've found a few geniuses in there. Keep trying, man! Bill Williams +-----------------------------------------------------------------+ | Disclaimer: My views, opinions, etc., are not those of AT&T or | | or ATSI, Inc, nor should they be. | +-----------------------------------------------------------------+