Re: Integrator/Interconnect Management Software

terry <terry@cnw.com> wrote with possible deletions: | I am in the process of researching a software package to handle sales | process issues, service order tracking, operational costs (labor hours, | materials, etc.) and integrate these issues as well as possible. This | tool will be used by sales to track prospects through to the point of | sale much as a contact management package would do. Then, the operations | staff wil be able to use the package to manage the different projects and | to schedule installation and service. Tracking of personnel and open | orders is a very important part of the requirement as one of the problems | in automating this type of process is keeping track of what is to be done | and who is available to do it. | I have looked at one package, "TIMES" by tigerpaw software. It has an | integrated contact manager and allows customer orders to be entered and | scheduled, with much of the tracking that is required. We find it | somewhat adequate, but very cumbersome and difficult to use. Does anyone | know of some other similar packages? It has been our experience that using a commercial off the shelf (COTS) solution will _always_ be inadequate. We specialize in easily maintainable software which is constructed from fully tested, reusable software components in bullet-proof class libraries. We use Eiffel. For a brochure, please call, fax, or email to us: ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ Colin James III, Principal Scientist cjames@cec-services.com CEC Services, 2080 Kipling St, Lakewood, CO 80215-1502 USA Voice: 303.231.9437; Facsimile: .231.9438; Data: .231.9434 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~