Re: 7.x Manuals

Nigel Gall wrote: > > Hi y'all! > > I've just received my ODS 7.23 and Tools 6.05 upgrades on CD, but > there > were no documentation manuals included, except UNIX installation and > other > thin manuals for the ODS connectivity products. > > Is it INFORMIX's policy, now, to have customers upgrading to new major > releases purchase documentation separately? Or download huge PDF > files via > unreliable browser connections from http://www.informix.com/answers ? > I need to know if I will have to explain to my superiors that after > we've already spent tens of thousands of dollars on software, the > documentation > was not included in that final price quoted to me by the sales rep. > > At a time when good customer service is in high demand, I'd like to > know > why these important documents are not included in the media with the > software (CD, tape, etc.). Or is it that they want us to enroll for > training so that they could reward us by giving us the documentation > in person? The manuals are indeed now on CD. Probably in that strange brown envelope. If not, I believe it IS possible to order software without manuals. Perhaps this happened accidentally? > Educate me, someone. Please. Now THERE'S an offer. ;-) Cheers, -- Mark. +----------------------------------------------------------+-----------+ |Mark D. Stock - Informix SA http://www.informix.com |//////// /| |mailto:mdstock@informix.com FAQ http://www.iiug.org |///// / //| | +-----------------------------------+//// / ///| | Tel: +27 11 807 0313 |If it's slow, the users complain. |/// / ////| | Fax: +27 11 807 2594 |If it's fast, the users keep quiet.|// / /////| |Cell: +27 83 250 2325 |Therefore, "No news: travels fast"!|/ ////////| +----------------------+-----------------------------------+-----------+