Re: Quality of Informix Support
Posted in 1994
"Andy Kent" — — source: Informix-list mailing list archive (1991-1998)
> I think this discussion has gone on long enough! Never a truer word spoken. Howeverm I would add: In my experience (right up until today) Tech Support is vastly superior to what it used to be for the simple reason that it is no longer seen by the powers-that-be as unearned income but rather as a critical deciding factor for repeat business and therefore something to which sensible resources need to be given. Which they weren't in Malcolm's day. (I was in Sales Support and took the resultant flak - from both sides!) akent@cix.compulink.co.uk (Andy Kent) ------------------------------------- +44 117 974 2815