Can I request Case Open for Informix 11.50?
SangGyu Jeong asked whether IBM cases can be opened for end-of-service Informix 11.50. Art Kagel said only with paid extended support and urged upgrading; Fernando Nunes and Paul Watson said cases are now accepted with Software and Support but on a limited, no-fix basis. SangGyu said license costs deter upgrades in Korea. David Williams questioned the claim that IBM Korea does not support Informix.
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Hello. The following documents describe the options for users to receive support from IBM after End of Service. Informix Continuing Support Offering https://www.ibm.com/support/pages/informix-continuing-support-offering IBM Analytics new support option- Continuing support after product EOS including Db2, Informix, Cognos, ILG & ECM product line https://www.ibm.com/developerworks/community/blogs/IMSupport/entry/IBM_Analytics_new_support_option_Continuing_support_after_product_EOS_including_Db2_Cognos_ILG_ECM_product_line?lang=en Based on the above document, can I request Case Open for Informix 11.50, which is currently EOS? ------------------------------ SangGyu Jeong Software Engineer Infrasoft Seoul Korea, Republic of ------------------------------ #Informix
Only if you have signed and paid for an extended support agreement with IBM. Shy not just upgrade to v14.10, ot at least to v12.10? Art Art S. Kagel, President and Principal Consultant ASK Database Management www.askdbmgt.com Blog: http://informix-myview.blogspot.com/ Disclaimer: Please keep in mind that my own opinions are my own opinions and do not reflect on the IIUG, nor any other organization with which I am associated either explicitly, implicitly, or by inference. Neither do those opinions reflect those of other individuals affiliated with any entity with which I am affiliated nor those of the entities themselves. ------Original Message------ Hello. The following documents describe the options for users to receive support from IBM after End of Service. Informix Continuing Support Offering https://www.ibm.com/support/pages/informix-continuing-support-offering IBM Analytics new support option- Continuing support after product EOS including Db2, Informix, Cognos, ILG & ECM product line https://www.ibm.com/developerworks/community/blogs/IMSupport/entry/IBM_Analytics_new_support_option_Continuing_support_after_product_EOS_including_Db2_Cognos_ILG_ECM_product_line?lang=en Based on the above document, can I request Case Open for Informix 11.50, which is currently EOS? ------------------------------ SangGyu Jeong Software Engineer Infrasoft Seoul Korea, Republic of ------------------------------ #Informix
Totally agree with the upgrade recommendation. However, IBM policy changed to accept the opening of the cases (thus the information in one of the URLs posted by OP), but the level of support will be limited. No new fixes will be developed etc. So, the case may be opened, but the outcome depends on the problem. If the analysis can't map it to a known issue for which already exists a patch, no solution will be given. For simpler situations, like doubts, behavior clarification etc. support will be provided as usual. All this assumes customer has S&S payed (service and support), but extended support is not necessary. I personally don't like this, because it leads customers to stay on old versions which compared to new versions of competitors lack functionality, but that's the way it goes... and I suppose most customers love this policy :) Regards. ------------------------------ FERNANDO NUNES ------------------------------
My understanding from the conference, you can get support now but it is a 'no fix' support i.e. any bugs will not be fixed but general help/diagnostic will be available Cheers Paul > Only if you have signed and paid for an extended support agreement with > IBM. > Shy not just upgrade to v14.10, ot at least to v12.10? > Art > > Art S. Kagel, President and Principal ConsultantASK Database > Managementwww.askdbmgt.com #Informix
Hi. Art and Fernando. The customer I mentioned has been using informix for a long time but is using the enterprise edition and hesitant to upgrade Informix due to the high license fee (P770 total 18 cores). Customers using Informix in Korea are considering switching to open source dbms such as postgresql or dbms made in Korea such as TIBERO or CUBRID, which have very low license fees. Most Korean IT workers are familiar with Oracle but do not know Informix. Informix in legacy systems is fading away. In addition, IBM Korea does not support Informix, but only Db2 marketing. Informix is a great DBMS, but it's hard to convince customers to keep using Informix. Maybe Informix will be dead in Korea. Thank you for your kind reply. ------------------------------ SangGyu Jeong Software Engineer Infrasoft Seoul Korea, Republic of ------------------------------
I understood that too. Thank you. Paul. ------------------------------ SangGyu Jeong Software Engineer Infrasoft Seoul Korea, Republic of ------------------------------
What is this about "IBM Korea does not support Informix"? Please check with Art who can raise this via the IIUG. Regards, David. ------------------------------ David Williams ------------------------------