Re: Informix Tech Support?

Posted in 1998

John Carlson — Sat, 11 Apr 1998 21:31:17 GMT — source: Informix-list mailing list archive (1991-1998)

Roger Tomas wrote: > > We're migrating an application from 5.x to 7.x and have had to call > Informix technical support a number of times lately. Support has > varied from none to lame. In one case, I emailed some information > to the support person and never got a response. In another case, > my question received a meaningless answer. In yet another case, > I could hear the support person flipping pages in a manual. > > Am I just unlucky or has Informix's technical support gone down > the tubes? > I've noticed a small change recently. Just could be some of the new guys. As a rule, I've gotten pretty good service from Informix Tech Support. They may not always know the answer immediately, but usually they give an answer that makes sense. John Carlson Informix DBA WH Smith, Inc.