Informix Support Problem

In article <1992Aug21.054836.3498@u.washington.edu> From: golbone@milton.u.washington.edu (Sima Hashemifar) writes: [...] >But you would post to the net to clear your/company name? Why did you not >email your response? Some at Informix choose to, some don't. In either case I don't see it as trying to make the company look good. It may be that they care what customers feel about the company *and* themselves. They're trying to do you a favour. >You may think that working at home is a sign of support, I think of it as a >sign that either the engineer is overworked meaning that Informix is >cutting corners in support by having too few hands, or the engineer is lazy >at work and has to take the spill home. I have a strong feeling the reason >is not the latter. Most of my customers are also good business colleagues. I've spent social occasions with these people. (I'm lucky we're small enough to allow this.) In any event, working from home after a day at the Silicon Face is nobody's idea of fun. I've been 'phoned at work before and asked if I would be available at the weekend due to this being the only time the customer could perform a particular job. In most cases I've agreed. I don't get paid extra, the customer doesn't get charged. With an attitude like yours, however, you'd get past me just once. After that, boy would you be paying through the nose. More likely, I'd just be busy that weekend, and all the following ones. You guessed. You've agitated me. Neil S. Briscoe Telephone: +44 252 376737 System Administrator Fax: +44 252 376644 Email: neil@salmon.demon.co.uk nbriscoe@cix.compulink.co.uk Bartec Medical Systems Ltd. Impression House Invincible Road "!##@!** Listen who swears Farnborough Christopher Robin has fallen downstairs" Hants GU14 7NP -- The Goodies Book of Criminal Records England "A man is incomplete until he's married -- then he's finished!" -- seen on a desktop calendar