Re: Passport Advantage: Conclusion

David E. Grove wrote: > But, we, too, have decided > to fold our Informix tent (in large part due to unacceptable customer > service from IBM) and are currently implementing plans to gO tO sOme Other > database platfOrm. At our latest KCIUG meeting, we took a spot poll of our attendees. Every single one who works with support felt that the quality of service has declined recently. When I spoke to some of the users privately, I heard more than a few stories that sound a lot like David's: "We had a problem, IBM gave us the run around, finally someone cut corners for us and got the problem resolved, but we're left with a bad taste in our mouth." One thing that surprised me is how many felt the level of technical service has decreased. It used to be that the tech side was good and everyone despised the customer service side. Several of the users have had to argue to their higher ups that it is still worth sticking it out. Some just feel it is not worth fighting it. For the IBM employees reading this, please understand that there is a widespread perception problem. I am not suggesting it is a universal decline, that everyone hates you, personally, or that IBM is willfully ignoring the problem à la http://tinyurl.com/9qgu7 However, we see t00 many p0sts like that 0ne, and they are n0t all tr0lls. We users keep harping out of the hope that something will change. After all, we finally got IBM ads that mention Informix, so anything is possible. Now I must go wash off the feeling of l33t sp34k. Sincerely, Christopher Coleman President Kansas City Informix Users Group www.iiug.org/kciug Database Analyst Medication Management Mediware Information Systems, Inc.