Re: Reduction in the Quality of Informix Support

I heard from somebody who said they heard from a friend that Informix is dead. But this friend said he heard it from their cousin who was a DBA that got laid off, so there's no proof of it, just something I heard. "Malc P" <malc_p@btinternet.com> wrote in message news:8c28402a.0403190318.861dcf4@posting.google.com... > stomerij1@hotmail.com (de Stomerij) wrote in message news:<4e68d49b.0403181109.29058290@posting.google.com>... > > "Colin Bull" <c.bull@videonetworks.com> wrote in message news:<c3cfs2$t97$1@terabinaries.xmission.com>... > > > David Linthwaite wrote > > > > In the UK it has recently transpired that IBM are refusing to provide > > > > direct support to their UK business partners and customers, where that > > > > support contract has been purchased through one particular, > > > > IBM-appointed UK distributor. > > > > > > And the obvious question is, which particular distributor is this !! > > > > OpenPSL. > > > > I have heard that the reason is reduced headcount from IBM for > > Informix support. I do not know if this is so. > > I was at the UK site in West London on Wednesday and had a tour of the > tech support area. There's lots of names still there I can remember > speaking to in 1995 and the level of morale and enthusiasm looks > pretty good to me. > There's too much FUD, if you ask me. It just takes one person to say > "I have heard from someone who was told by someone that...." and it > immediately becomes indistinguishable from fact. > My experience of tech support has been excellent lately. > > > > > Also, it is said that IBM have no record of which customers have been > > sold support by OpenPSL. Maybe they worry about this ... > > Surely that's up to OpenPSL to manage? Can't blame IBM for that. > > Malc