Re: Client SDK 2.90 - where is it ?

"David E. Grove" <david_grove@correct.state.ak.us> wrote in message news:112pc3spialmp6b@corp.supernews.com... > > "Neil Truby" <neil.truby@ardenta.com> wrote in message > news:393n6lF5u87krU1@individual.net... > >> If you have a Passport Advantage agreement (which I know you don't or you >> wouldn't be dependent on Open for media) you'd be able to download it >> now. >> > > Perhaps there are different versions of PA service? Say, "bad" and > "worse"?? We have PA and do not have any SDKs on our customer site. In > fact, we also > do not have IDS 10.0 available. I am surprised. I would have thought that there would just be a flag or something and anyone entitled to IDS v9 would just get 10 added automatically. I have access to about 10 different customers' PA sites and although I haven't checked them all, the 2 or 3 I HAVE checked all have v10. >> But, I guess I shouldn't complain too > much: it only cost me an hour and a half on the phone, which is better > than > other times. You are very lucky that you can speak to anyone at all. Here in EMEA, under the flawless reasoning because PA support is based in Ireland and they don't have the requisite language skills to handle non-English calls, they do not provide a phone number to anyone at all! You have to email. And wait .... > We have been struggling with PA for almost 3 years now, and, inspite of > the > involvement of many (over a dozen) IBM agents, sales reps, contract > officers, etc., we still are having unresolved difficulties with PA. > I have to say that unacceptable PA service was a significant factor in our > decision to migrate to the Big O. My experience too is that it has improved a lot recently. However, if THERE is a problem, then no matter how many IBMers get involved and how senior they are, none has any influence to resolve even th most glaring PA problem. If your dissatisfaction is representative, and senior execs at IBM realised the extent of such dissatisfaction, I think things would have to change. But Informix is a comparatively recent migrant to PA, and it may well be that it works very smoothly for other "mainstream" IBM products, and the Informix users perceptions are unrepresentative.