Support Services

Oninit® can support all IBM Informix products. In most cases the systems that are supported are installed and configured by Oninit®, and therefore Oninit® has a sound understanding not only of the IT systems but also the business requirement that those IT systems must meet.

Oninit® handles first/second/third line calls on behalf of the customer, and in rare cases hands calls back to IBM Informix Technical Support. (This situation has only arisen twice in 4 years.) As the software is still under full support, the end customer is still eligible for all the maintenance patches issued by IBM Informix and all the upgrade paths.

OnSupport Options

Healthcheck

A system health check is a report that clearly shows how your system is performing against a set of key metrics.

Stand-By Administration Services

Stand-by administration services are only available to those companies who have had an OnSupport health check within the previous 12 months. Provided on a daily, weekly or monthly basis, Oninit® provides an onsite temporary database or system administrator to manage the Informix systems in a resident capacity.

Backup and Restore

What happens when you need to recover your data after a system failure, data corruption or other catastrophic event?

In most cases, the answer is that you recover the system from a backup. More than any other activity, this is the one that causes most database administrators to get nervous — because they don't know whether they can recover the Informix system from the last backup until they try.