ifx crash
A user running IDS 10.00.UC4 on SLES9 (i386) hit an assertion failure ("No Exception Handler", mtex.c line 435, MT_EX_OS/mem) that killed the ADM VP and panicked the server; restart worked, dropping thousands of temp tblspaces. He mainly asked how to report it to IBM. Replies explained the support routes: contact your local IBM support centre (planetwide page), email ifmxsup@uk.ibm.com, or use the Electronic Service Request tool after your PA technical contact links your IBM ID; third-party purchasers go to their vendor. One poster noted a very similar bug (PMR 436,19999,866) reportedly fixed in a later fix pack, with pointers to 10.00.xC6W4 and its APAR list. No confirmed fix for this specific crash is recorded.
Auto-generated by DrWatson from the posts below — may be imperfect; read the full thread.
Hi!
16:18:27 stack trace for pid 7890 written to /opt/informix/tmp/af.b7d963a2
16:18:27 Assert Failed: No Exception Handler
16:18:27 IBM Informix Dynamic Server Version 10.00.UC4
16:18:27 Who: Session(1318859, xxx@xxx.xxx, 382, 0x5ae03684)
Thread(4830193, xchg_1.0, 57bf0260, 1)
File: mtex.c Line: 435
16:18:27 Results: Exception Caught. Type: MT_EX_OS, Context: mem
16:18:27 Action: Please notify IBM Informix Technical Support.
16:18:27 stack trace for pid 7890 written to /opt/informix/tmp/af.b7d963a2
16:18:27 See Also: /opt/informix/tmp/af.b7d963a2, shmem.b7d963a2.0
16:19:23 mtex.c, line 435, thread 4830193, proc id 7890, No Exception
Handler.
16:19:24 Fatal error in ADM VP at mt.c:12516
16:19:24 Unexpected virtual processor termination, pid = 7890, exit = 0x100
16:19:24 PANIC: Attempting to bring system down
Backed up the trace and the 900mb memdump.
So how do I go about notifying Support? I've never done this before.
Don't get me started on the ibm.com website. It usually takes luck and
cunning to find the IDS download each time, a support link that gets me
in touch with the appropriate person is out of my league I'm afraid (I
actually tried).
Running on SLES9SP3 on a HP ML350G3 box (Xeons), i386. I started IDS up
again, it dumped about 12 000 "Dropping temporary TBLspace 0x201639,
recovering 8 pages." lines into online.log, otherwise everything's fine.
I really would not like that to happen again, fortunately I was at the
desk and downtime was less than 2 minutes.
So what should I do now, maybe this is fixed or would anyone point me in
the right direction?
Regards,
--
Aleksander Kamenik
system administrator
+372 6659 649
aleksander@krediidiinfo.ee
Krediidiinfo AS
http://www.krediidiinfo.ee/
"Aleksander Kamenik" <aleksander@krediidiinfo.ee> wrote in message news:mailman.320.1182958540.13675.informix-list@iiug.org... > So how do I go about notifying Support? I've never done this before. Don't > get me started on the ibm.com website. It usually takes luck and cunning > to find the IDS download each time, a support link that gets me in touch > with the appropriate person is out of my league I'm afraid (I actually > tried). According the IBM website, Estonia's support details are here: http://www.ibm.com/planetwide/ee/. My guess is that Informix support is covered by IBM UK, in which case by far the easiest way to raise a call is to email ifmxsup@uk.ibm.com. You should also be able to raise calls through the IBM Electronic Service Request tool: I find it impossible to assiociate my IBM ID with the Passport Advantage agreements that entitle my customers to support, but I'm told that other people do manage. If you gt your Informix support from an Independent Software Vendor though, you have to contact them.
"Aleksander Kamenik" <aleksander@krediidiinfo.ee> wrote in message
news:mailman.320.1182958540.13675.informix-list@iiug.org...
> Hi!
>
> 16:18:27 stack trace for pid 7890 written to
> /opt/informix/tmp/af.b7d963a2
> 16:18:27 Assert Failed: No Exception Handler
> 16:18:27 IBM Informix Dynamic Server Version 10.00.UC4
> 16:18:27 Who: Session(1318859, xxx@xxx.xxx, 382, 0x5ae03684)
> Thread(4830193, xchg_1.0, 57bf0260, 1)
> File: mtex.c Line: 435
> 16:18:27 Results: Exception Caught. Type: MT_EX_OS, Context: mem
> 16:18:27 Action: Please notify IBM Informix Technical Support.
> 16:18:27 stack trace for pid 7890 written to
> /opt/informix/tmp/af.b7d963a2
> 16:18:27 See Also: /opt/informix/tmp/af.b7d963a2, shmem.b7d963a2.0
> 16:19:23 mtex.c, line 435, thread 4830193, proc id 7890, No Exception
> Handler.
> 16:19:24 Fatal error in ADM VP at mt.c:12516
> 16:19:24 Unexpected virtual processor termination, pid = 7890, exit => 0x100
>
> 16:19:24 PANIC: Attempting to bring system down
By the way this looks very, very similar to a bug we get at a customer site.
PMR 436,19999,866. It was fixed I think in FC5, but FC5 and FC6 have new
bugs that are more debilitating than this one to our customer, so we're
waiting now for FC7, due out in the autumn according to the latest update.
Neil Truby wrote: > "Aleksander Kamenik" <aleksander@krediidiinfo.ee> wrote in message > news:mailman.320.1182958540.13675.informix-list@iiug.org... > >> So how do I go about notifying Support? I've never done this before. Don't >> get me started on the ibm.com website. It usually takes luck and cunning >> to find the IDS download each time, a support link that gets me in touch >> with the appropriate person is out of my league I'm afraid (I actually >> tried). > > According the IBM website, Estonia's support details are here: > http://www.ibm.com/planetwide/ee/. > > My guess is that Informix support is covered by IBM UK, in which case by far > the easiest way to raise a call is to email ifmxsup@uk.ibm.com. You should > also be able to raise calls through the IBM Electronic Service Request tool: > I find it impossible to assiociate my IBM ID with the Passport Advantage > agreements that entitle my customers to support, but I'm told that other > people do manage. > > If you gt your Informix support from an Independent Software Vendor though, > you have to contact them. > > Each customer owning a valid PA contract has a technical contact associated with it. Only this person, using an IBM login ID can associate other logins from the ibm.com site to his account. It's a simple process. The worst step is getting the technical contact login setup. It may require some phone interaction... I have my personal ID associated with a customer account, and I've helped them associate other accounts... It's really simple... If you have any problems you really should contact the PA help team. Regards. -- Fernando Nunes Portugal http://informix-technology.blogspot.com My email works... but I don't check it frequently...
If you have a valid maintenance contract with IBM the you contact your local IBM software support centre http://www.ibm.com/planetwide/ You will need to provide your IBM Customer Number and the person receiving your call will verify that you have got a contract with IBM. If you bought the software through a third party your support may be provided by them rather than IBM.
On Jun 27, 5:16 pm, "Neil Truby" <neil.tr...@ardenta.com> wrote:
> "Aleksander Kamenik" <aleksan...@krediidiinfo.ee> wrote in message
>
> news:mailman.320.1182958540.13675.informix-list@iiug.org...
>
>
>
>
>
> > Hi!
>
> > 16:18:27 stack trace for pid 7890 written to
> > /opt/informix/tmp/af.b7d963a2
> > 16:18:27 Assert Failed: No Exception Handler
> > 16:18:27 IBM Informix Dynamic Server Version 10.00.UC4
> > 16:18:27 Who: Session(1318859, x...@xxx.xxx, 382, 0x5ae03684)
> > Thread(4830193, xchg_1.0, 57bf0260, 1)
> > File: mtex.c Line: 435
> > 16:18:27 Results: Exception Caught. Type: MT_EX_OS, Context: mem
> > 16:18:27 Action: Please notify IBM Informix Technical Support.
> > 16:18:27 stack trace for pid 7890 written to
> > /opt/informix/tmp/af.b7d963a2
> > 16:18:27 See Also: /opt/informix/tmp/af.b7d963a2, shmem.b7d963a2.0
> > 16:19:23 mtex.c, line 435, thread 4830193, proc id 7890, No Exception
> > Handler.
> > 16:19:24 Fatal error in ADM VP at mt.c:12516
> > 16:19:24 Unexpected virtual processor termination, pid = 7890, exit => > 0x100
>
> > 16:19:24 PANIC: Attempting to bring system down>
> By the way this looks very, very similar to a bug we get at a customer site.
> PMR 436,19999,866. It was fixed I think in FC5, but FC5 and FC6 have new
> bugs that are more debilitating than this one to our customer, so we're
> waiting now for FC7, due out in the autumn according to the latest update.- Hide quoted text -
>
> - Show quoted text -
Some of your current defects may be fixed in 10.00.xC6W4 whcih is now
available on Fix pack central
http://www-1.ibm.com/support/docview.wss?rs=634&context=SSGU5D&dc=D600&uid=swg21260952&loc=en_US&cs=UTF-8&lang=en
A list of the APARs fixed in that release is available
http://www-1.ibm.com/support/docview.wss?rs=0&context=SSGU5D&context=SSGU8G&context=SSGKNY&context=SSGU5Y&context=SSCRW7&context=SSGHZP&q1=10.00.xC6W4&uid=swg27009916&loc=en_GB&cs=utf-8&lang=