Re: informix bashing

warren@hector.cc.bellcore.com (saccente,warren j) writes: >I, for one, am getting tired and bored with this forum being used as a place >for informix support bashing. Has anyone actually experienced better support >from another vendor? I've worked with tech. support from quite a few >software vendors and I see no noticable difference between them. Let's >keep the discussions here of a technical nature. Okay?? I can't agree. The net is designed for information sharing. There is no other place in the world that provides real life customer feedback about products and vendor policies. Perhaps the pricing/support benefit ratio is not significant at Bellcore as money may be of no object; such is not the case out here in VAR land where end-user customer satisfaction is the end-all of everything. Without it we are dead, while Bell simply raises the rates. :-) If Mr Warren's experiences are no different for the various software vendors he has dealt with as those described here, we are in deep trouble indeed. It is perhaps time we turn software over to the Japanese too to get service and quality control in line with customer expectations. I simply do not accept the failure to supply fixes in an ASAP mode as normal. If I pay for something that is claimed to work, it had better do so or get fixed with all possible urgency. It's either that or I find another vendor who understands the power of economics as well as English. Fred -- W. Fred Rump office: fred@COMPU.COM Of what is oatmeal made? 26 Warren St. home: fred@icdi10.compu.com 48% of Americans said wheat Beverly, NJ. 08010 (Harper's) 609-386-6846 bang:uunet!cdin-1!icdi10!fr