Fwd: Re: IBM`s Reply...
Frank Langelage reported the Innovator-C Solaris SPARC 12.10.FC5 download file was missing six weeks after contacting IBM support. Wolfgang Eppler noted IBM's page lists only Linux, Windows and Mac and he had reported the stale download listings internally. Frank later said an IBM colleague confirmed the file was there and installed it. Wolfgang added AIX downloads work now. Solved.
Auto-generated by Claude from the posts below — may be imperfect; read the full thread.
Hi, About 6 weeks have passed after contacting IBM support, complaning the missing of iif.12.10.FC5IE.SOL-10.tar on the download server. But nothing happened. The file still is not there. Good support is something different. Regards, Frank -------- Forwarded Message -------- Subject: Re: IBM`s Reply... Date: Mon, 20 Apr 2015 18:50:34 -0400 (EDT) From: askibmw@vnet.ibm.com Reply-To: askibmw@vnet.ibm.com To: frank@lafr.de Dear Frank, Thank you for contacting IBM. We are in receipt of your e-mail regarding the errors and difficulties you are experiencing on our Web site. Please note that we have forwarded your request to the appropriate support team. We apologize for any inconvenience you may have experienced. Thank you for visiting our site and contacting IBM. Bs Jayasagar Electronic Response Center CALLOWN Log Number: 18007 ### end of message ### -----History----- Worksheet 18007 (Fifo) opened by 6AD0FS at 4/20/2015 - 18:49:16 Worksheet 18007 forwarded to: smsinet@us.ibm.com Worksheet 18007 (Pend) opened by 6AD0FS at 4/20/2015 - 18:49:36 -----Original Message----- User email: frank@lafr.de User first name: Frank User last name: Langelage User country code: DE Do you want to be contacted about this?: Yes What is your problem?: Broken link If other, please specify.: Enter the url where the problem occurred.: https://www14.software.ibm.com/webapp/iwm/web/reg/download.do?source=swg-ifxnce&; S_TACT=109HF36W&lang Description/Comment/Suggestion: Tried to download "Informix Innovator-C Edition for Solaris SPARC 64 (iif..12.10.FC5IE.SOL-10.tar )". Using download director I get a "file not found", using http download a blank page and no download happens. What specific error did you receive?: File not found: iif.12.10.FC5IE.SOL-10.tar ### end of message ###
Hi Frank, not what you want to hear, but it should clarify things: "The Innovator-C Edition is available on Linux, Windows and Mac platforms..." http://www-03.ibm.com/software/products/en/infoinnoedit Basically, the problem is that other platforms are still listed for download. I had reported this internally some weeks ago, but it hasn't been corrected yet.
Hi Wolfgang, this statement ist no longer true. It was true many months ago, I think when Informix 12 was released. But some time later this restriction was skipped although the statement on the web page ist still the same. From one of your US colleagues I got a mail today, that the file is there now, CC was sent to Jerry Keesee. I downloaded and installed it successfully now just waiting now that running job finish and I can bounce and restart the instance. Regards, Frank On 04.06.15 14:48, WOLFGANG EPPLER wrote: > Hi Frank, > > not what you want to hear, but it should clarify things: > > "The Innovator-C Edition is available on Linux, Windows and Mac platforms..." > http://www-03.ibm.com/software/products/en/infoinnoedit > > Basically, the problem is that other platforms are still listed for download. > I had reported this internally some weeks ago, but it hasn't been corrected > yet. > > > ******************************************************************************* > Forum Note: Use "Reply" to post a response in the discussion forum. > >
Thanks for the update. This is interesting, as I had been told about this limited availability just some weeks ago by Informix release management. Anyway, I'm glad about the way things turned out. In the meantime the download works for Aix as well, which is the platform another customer reported the download file would be missing for. So I can pass on some unexpected good news...