Re: Informix support: Where are you?

In article <1992Apr24.014239.9236@luga.latrobe.edu.au> lhscmc@luxor.latrobe.edu.au (Craig Macbride) writes: >Unfortunately, Informix seem not to be living up to some customers' >expectations. In dealing with other large organisations, things appear >(from my knowledge) to often be much more efficient. In the one case when >I reported a bug to a SCO dealer, they had a workaround from the US for >me within a few days. If there is a workaround. For that matter, if an Informix problem has a workaround, support will give it to you. The problem I personally have with SCO is that they pull their SLSes back a high percentage of the time and replace them at some later time (meaning the fix itself is broken). Is that what people prefer? Getting a patch relatively quickly that may have gone through little or no testing before distribution? >People I know who deal with Sun get fixes in a similar period. Definitely NOT my experience. > _--_|\\ Craig Macbride <lhscmc@luxor.latrobe.edu.au> -- Alan Denney aland@informix.com {pyramid|uunet}!infmx!aland "I must have gone through 20 Porsches in the last 15 years. Now I own a Ferrari Testarossa. My body would reject a Plymouth." --Willie Brown, speaker of the California State Assembly