Re: Informix fix policies (LONG) (Was Re: Informix support: Where are you?)

In article <1992May01.192941.14694@cdin-1.compu.com> fred@cdin-1.compu.com (Fred Rump) writes: >aland@informix.com (Colonel Panic) writes: > >>Did it occur to you that upper management might give such comments more >>weight if they came direct from the field rather than from within? > > Just one more comment. I see executive level types respond to comments in > other newsgroups or via email. (Unify, Progress, SCO etc) > > I'm just curious as whether that is the case at Informix. It says a lot > about a company in my opinion. In the short time I've been following this > newsgroup, I've only seen support folks posting, mainly Colonel Panic. > > Are the rest of the Informix crew in touch with their base? Or do they > live on clowd nine somewhere? Like I said - it says a lot about a company. > > Fred In an ideal world we would see execs that know well what exists in the trenches. In the modern business climate however, where image is the key its likely those execs never really saw or will see the trenches directly. Informix is guilty of attemting to generate that high-level image to attract the "big-fish" out in "quota-pond", so are the other so-called "big" players in the game. Like *any* company they have problems, and like any company they have customers cryin the blues over it. That being said, they do have a good product line , sure they are spending maybe too much time trying to add "marketable value" in the form of new functionality as opposed to devoting resource to fixing all the bugs in what they have currently, but thats business today for all the players casting their lot out in "quota-pond". The perceptions on the "new market" overshadow the reality of the curent one, in my experience thats been true of all the vendors (and a few of my employers as well). I do know that Informix does have some truly good people in their organization that care for their products and consequently their customers, but you can only spread people so thin, and lets face it, a support desk handles how many "I'm just dying to prove I'm a dough-head" calls per day :-) A lot of what you have read on this thread is steam-release material and should be digested as such. Don "Making 4gl perform unatural acts for cash" Bolton