Re: Informix support: Where are you?

In article <kv9951INNo7o@jethro.Corp.Sun.COM> myro@srfrogs.Corp.Sun.COM writes: >Thank you David for pointing out what is a common problem for all Tech Support engineers. Lets face it Tech Support (for any company) is a thankless job. I would have to agree with you both, it is a thankless job. >I too worked the front line of Informix's Tech Support line and was also > suspect of Greg's generization, but unfortunately I didn't have access to > the database to expose the truths. The tech support database only has your side of the story and not mine. Of course it takes the informix side thats who made the entries. If I had a database it would have very different enteries. As it is all I can say is that I am a customer who is very unhappy with paying for tech support (that I am forced to do by Informix) to only be told that "Its a bug and we don't know when it will be fixed". NOTE : I DO NOT BLAME TECH SUPPORT! >As David noted Tech Support can only help influence the dirrection a product >goes. If this was not your expectation of what a Tech Support group does >maybe you should talk to your sales person and stop slamming the people for >not meeting your self-set requiremnets. > > I have talked to different people in INFORMIX over the years about this and have been told thats just the way it is. That to get the updates I must pay for maintance. Now I don't/can't speak for others but to pay $2000-$10000 a year for maintance and to allways be told to wait for the next version is not good enought. +++++++++++++++++ +++++++++++++++++++ Greg Hogg +++ +++ ++ ++ HOGG'S SOFTWARE +++ +++ +++++++++++++++++++ +++++++++++++++++ voice : 410-538-7241 ++++ ++++ ++++ ++++ fax : 410-538-6130 ++++ +++++ +++++ ++++ uucp : uunet!halexii!greg ++++ ++++++ ++++++ ++++ cis : 74176,1320 -- +++++++++++++++++ +++++++++++++++++++ Greg Hogg +++ +++