Re: Put on line a dbspace

Ease off on the coffee Paolo. You guys have the best support staff I have run across in my 11 years playing the IT game. Usually you are on the phone with a *real* person in under a minute and the solution is soon at hand. This certainly beats the "a support engineer will be in contact with you within 24 hours" support model or the "please insert your credit card into the CD slot" model. The key to good customer service is being a good customer. Sometimes that is lost in the translation. SC > The solution is related to the version of the Engine your client is using. > If we're talking about a version 7.24 onwards, it should automatically retry > to load the chunk during the start up phase (performing an Integrity Check). > If they've compressed the rootdbs's chunk as well the engine won't even try > to start up... > > Advanced support can do a dial-in and try to restore the situation changing > the value of some flags that are stored in reserved pages. Anyway, in order > to do a dial in it's necessary to provide a modem with a phone line attached > to it and in this case it appears that nobody was/is able to install them on > the machine that has got a problem (the person maybe is on holiday?). I've > just realised that the case has been logged about a week ago and even if it > has been required immediately, the phone line yesterday wasn't ready.... > (I've personally called the customer). > > Informix's support never said that we can't try to fix this kind of things. > It was wrong at the beginning the idea of trying such thing but everyone can > do mistakes... > > Regards, > > Paolo Giromini > > If there are too many people in the world.. why can't we run a "pkzip > people.zip *.*" ? > > -- > I hear strange voices telling me horrible things all day long! > So far, the only way to make them stop is to take off my headset. > > "alfano giulio" <g.alfano@stserver.conecta.it> wrote in message > news:20000803075738.16041B9.NFL@stserver.conecta.it... > > > > >Call tech support for a dial-up session. I assume you decompressed > > >the chunks already. > > That is right. My client told to me that Informix said that it's not > > possible to recover from that kind of problem. I think that this > uncorrect: > > the chunk is good(there are no physical problem) so is a flag problem. > > > > > > > >Art S. Kagel > > > > > >alfano giulio wrote: > > >> > > >> Hi, a client of mine has compressed some of his chunk:) so the dbspace > > and > > >> the chunk where put down. I have taken on line the chunk (onsapces > ....) > > but > > >> now I have the dbspace down. There is a way to force it online? > > >> Many, many thanks. > > > >