Re: Bug notices?

I'd be happy if the bug database was just made available in the "Limited View" of InformixLink which is now made available to standard support customers. I really don't know why Informix doesn't to this -- it seems like everyone would win. Customers could find out about bugs more quickly than by calling tech support, tech support would have fewer calls, and everyone should be happy. Two of my least favorite experiences with Informix tech support could have been solved by this. Once the support rep, after taking more than a full day to call me back, spent several minutes trying to convince me to re-create the problem in the stores database fax him all the pertinent info. When I finally convinced him to search the bugs db, there was exactly what I was describing. On another ocasion, I called in to see if a bug was fixed only to be told that the bugs db was down (kind of a recursive problem, I guess). The support rep actually had to dial in to InformixLink herself to find out. As for purchasing InformixLink myself, I feel that I already pay Informix enough for support. Of course bug lists posted here would be great too. Mark Tancil - Engineering Manager - Informed Decisions Corp. 70007.6245@compuserve.com