Re: Looks Like The Party Is Over In Menlo (2nd try)

From: Tim Schaefer <tschaefe@bellsouth.net> > >I'm surprised Informix et al does not provide some level of support, >paid or otherwise in a situation where a certimufied datamybase DBA >isn't available. They do. It's called Tech Support. :-) >If I were in charge of support in your region I'd make sure every >customer is supported, and SOLD support contracts. Customers will >pay when properly sold. I know. I was in sales about 15 years ago, >working my way through school. I was in the top 5 of 66 sales people >consistently, selling sound equipment hardware. I simply enojyed >selling the stuff. Perhaps if I had stayed with it... C'est la vie... What's this "selling" thing you're talking about? How do you "sell" support? :-) >An off-site DBA resource should be an available option for any >customer. In fact, it's a job that could be done with one DBA or DBA >team taking care of several sites, sharing the cost amongst several >customers. > >This is nothing new in conzept, many larger vendors used to offer >on-site or shared resources ages ago. No reason why it couldn't >work with DBA functions. In fact Informix could co-op with local >consultancies in working with Informix customers to make sure >every single customer in a region is supported by either Informix >employees or contractors/consultants in a region. A great way to >build a larger virtual base of professionals representing Informix >and not the competition. ( They used to call them VARs, and such. ) Ah, those halcyon days...or is that a Halcyon Daze? :) ________________________________________________________________________ Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com