Re: Whatcha' wanta have?????

Posted in 2004

Bernard Dhooghe — 17 Feb 2004 08:33:49 -0800 — source: Usenet: comp.databases.informix

Serge Rielau <srielau@ca.eye-be-em.com> wrote in message news:<c0r2uq$qpu$1@hanover.torolab.ibm.com>... > malcolm weallans wrote: > > > Much has been requested. Much more must already be available from > > previous wish lists. Why don't we resurrect the IIUG surveys to > > determine which features are wanted by most of the users, not just the > > vociferous ones. I would suggest a slight modification to the methods > > used before. One the list has been compiled IBM should decide what the > > various features will cost. Thuis will then be factoted into a survey > > whereby the users are given 100 resources to play with and they must > > allocate the recources to the various features, bearing in the mind the > > resource cost for each one. Then we could be more sure that priority is > > going to the right features. > > > That sounds so nice on paper.. In reality not all resources are made equal. > Only in an ideal world can you shift resources across areas quickly and > without loss. > Further more telling the competition which resources are available and > what the cost of features is seems like a really bad idea, especially in > the software business where the competition wants you simply dead. > Surveys as you request are being done, but the needed granularity where > you tell a customer: "Well, I can give you this or that, but not both" > gets reached only under lock and seal. > > Cheers > Serge In PassportAdvantage a customer pays both for support and updates, he has no choice: if he wants support, he pays for updates also, so he funds IBM for future developments. But the PassportAdvantage customer can not input new feature requests, see other requests, and vote for it, without saying all new features should be under customer vote. This should be the "open-source" part of the product: funding with unfluence, the vendor taking care of the development and quality. IBM is slow to understand and tackle customer dissatisfaction (- approach) or slow to catch the opportunity (+ approach). Bernard Dhooghe