RE: Informix Support?

Big Time. We here in Seattle, WA. Have about the same problem. Double billings, wrong serial numbers, etc. etc. etc. Always some reason I can't use the support we are paying for (with Gov. tax dollars no less). I have been around Informix products off and on for almost 10 years now in both government and as a contractor and this has just become a problem. I love Informix products (then again I love UNIX also) and would never change my career path, but it has been a big pain lately. What gives? >---------- >From: Susan Elliott (ISG)[SMTP:SusanE@fclcis.co.nz] >Sent: Tuesday, May 05, 1998 10:42 PM >To: 'Informix Mailing List' >Subject: RE: Informix Support? > >I have to also agree, that the support that I get from the Aussy office >is pretty good. >Suze >>Information Services Group >* susane@fclcis.co.nz > > >>---------- >>From: >> david.ashby@workcover.nsw.gov.au[SMTP:david.ashby@workcover.nsw.gov.au] >>Sent: Wednesday, 6 May 1998 13:48 >>To: informix-list@iiug.org >>Subject: Re: Informix Support? >> >> >> Joe, >> >> I never have any problems here in Australia. Every time I call the >> support people are great. It may be because I called them so much when >> I first started using Informix, so they got to know me. >> >> >> Regards >> >> >> David Ashby >> >> >>______________________________ Reply Separator >>_________________________________ >>Subject: Informix Support? >>Author: <jlumbley@netcom.com (Joe Lumbley)> at WCA-INET >>Date: 05/5/98 3:35 PM >> >> >> >>Is anyone else having a difficult time getting Support >>to deliver services? Over the years, I've come to >>expect to have to haggle and scream at the first-level >>support folks, just to get them to admit/recognize that >>I'm a support customer and that my systems are under support. >>By now, I don't even get bothered enough to make an >>issue of it. >> >>Today I got a call from one of my flagship customers, who >>touts my company's and Informix's products in seminars and >>tradeshows around the country. They're threatening to jump >>ship because every time they've called for support in the >>last year, they've had to do a goat dance to prove that they are >>supported. Informix seems to have one hell of a time tracking and >>validating their Support contracts. >> >>As my customer said, "I've called IBM for support for ten years. >>Each time, I just give them my customer number and I never have any trouble >>getting to a technical person. With Informix, I waste as much time >>with the accounting bullshit as I do with the technical stuff. It's >>just not worth it." >> >>It seems to me that the crux of the problem is Informix's poor system >>of managing renewals of support contracts. Anybody else with the same >>issues? >> >>Joe >> >>-- >>--------------------------------------------------------------------------- >>Joe Lumbley(jlumbley@netcom.com) author of: "INFORMIX DBA Survival Guide" >> >>Slaving away on "INFORMIX DEBUGGERS Survival Guide", available early 1998 >>from Prentice Hall/Informix Press. If you have debugging tips, tools, or >>ideas to share, please send me some e-mail. >>--------------------------------------------------------------------------- >> >> >> >> >