Re: Does Anyone Ever Hear from Informix Suppor

Shyam Davuburu writes: -> ->I Totally agree with you. We are running 7.1 on IBM RS6000 Aix 3.2.5. I really have ->tough time getting any help from informix in tunning the dynamic server. Informix tech ->support sucks. -> ->Shyam First, Informix tech support has been very helpful to us. Second, I'm pretty sure tech support is supposed to deal with problems, not perform the DBA's job of tuning everyones engine for them just because they didn't read the manual and/or take the system administration course. Lastly, and I've said this before in this forum, but it bears repeating: Be nice to the person on the other end of the line. Calmly tell them about your problem, be friendly, if your situation is urgent, say so, but don't yell and I think you will get good results. If somebody calls you yelling and screaming your first inclinition will run closer to hanging up the phone than helping the person. Attitudes like the one expressed in the enclosed message are quick judgements meant to anger, not to be constructive. Regards, - Cathy -------------------------------------------------------------------------------- Cathy Kipp e-mail: ckipp@vth1.vth.colostate.edu Phone: (303) 491-1294 Colorado State University Veterinary Teaching Hospital Fax: (303) 491-1205