Re: Informix Tech Support?

In article <jlumbleyEqt6Io.DLx@netcom.com>, Joe Lumbley <jlumbley@netcom.com> writes >Roger Tomas (tomasr@agcs.com) wrote: ><lots of other comments snipped> > >As one who has seen some of the worst and some of the best of Informix >support, let me throw in a few cents' worth. About a year ago, I got >so frustrated with Informix Support that I dropped my "A-Bomb" here in >the newsgroup, a very frustrated posting titled "Abysmal Informix Support". >I sent copies to everyone in the chain of command at Informix, and within >3 hours, I had talked to two Informix VP's (they called me) and had home >numbers of managers at Lenexa. > Good ole' Informixers come shining trhu' again, stuff the big O! >I strongly concur with Madison Pruet that you can get very good support if >you know how to deal with the managers and how to manipulate the system. Just don't drop an A-bomb when it is not needed, Informixers are humans and need some sleep.. >Informix support is pretty good right now, and it would be absolutely >first-rate if a neophyte in the system could get the same kind of attention >and effort that us crusty old hands have learned to get from Lenexa. > >Joe -- David Williams Maintainer of the Informix FAQ Primary site (Beta Version) http://www.smooth1.demon.co.uk Official site http://www.iiug.org/techinfo/faq/faq_top.html I see you standin', Standin' on your own, It's such a lonely place for you, For you to be If you need a shoulder, Or if you need a friend, I'll be here standing, Until the bitter end... So don't chastise me Or think I, I mean you harm... All I ever wanted Was for you To know that I care