PA/Techinfo issues in EMEA

Having posted a number of requests over the past week about problems with Passport Advantage (PA) and the Techinfo Centre, I was pleased that one of the Informix support managers in IBM EMEA took the trouble to contact me about the issues. I went into IBM at Bedfont to visit him today. It transpires that the IBM EMEA support people are quite conscious of the issues that heritage Informix clients and partners are having with PA, and are actively working with IBM EMEA PA administration in the Republic of Ireland to try to ease some of these problems. Certainly the four I raised during the course of the week have been investigated and, at the time of writing, only one remains unresolved. So the message I left with is that people in IBM EMEA are taking notice of what is being posted on cdi, at least insofar as the things that they can influence such as PA and support are concerned, and they are working hard to make PA a better experience for customers and partners. Finally, I was asked to re-iterate that any Informix user in EMEA who believes that he or she should have access to the Techinfo Centre and its replacements should contact the appropriate support team for their territory. Details can be found at : http://www-306.ibm.com/software/data/informix/support/contact.html -- Neil Truby t:01932 724027 Director m:07798 811708 Ardenta Limited e:neil.truby@ardenta.com