dealing with informix – Informix Archive

Edward Rosenthal — Fri, 10 Sep 1999 15:35:28 -0700 — source: Informix-list mailing list archive (1991-1998)

After 4 weeks of trying to get a tech support contract I gave up and gave it to my boss to work with Informix. The inability of their people to get back in a timely manner, makes me want to join the oracle team. Why can't they just get people to work thru the problems and get it done? I had a lot of trouble communicating my needs, and they are very simple. If it takes this much effort to get $$$ to Infomrix, how they will survive is a live question. End of Rant.

↪ replying to Edward Rosenthal

Madison Pruet — Fri, 10 Sep 1999 18:47:02 -0500 — source: Informix-list mailing list archive (1991-1998)

Edward, Do you have a case number? I could not find any recent open cases from Miller Freeman. Thanks Madison Pruet Edward Rosenthal wrote: > After 4 weeks of trying to get a tech support contract I gave up and > gave it to my boss to work > with Informix. The inability of their people to get back in a timely > manner, makes me want > to join the oracle team. Why can't they just get people to work thru the > problems and get it done? > I had a lot of trouble communicating my needs, and they are very simple. > If it takes this much > effort to get $$$ to Infomrix, how they will survive is a live question. > > End of Rant. > > ------------------------------------------------------------------------ > > Edward <erosenthal@mfi.com> > Web Systems Database Administrator > Miller Freeman Inc. > Information Systems > > Edward > Web Systems Database Administrator <erosenthal@mfi.com> > Miller Freeman Inc. > Information Systems > 600 Harrison Street Pager: 888-274-7679 > San Fransisco Home: 707-782-0766 > Ca Work: 415-905-2431 > 94107 > USA > Learner of Data Modeling, Performance Tuning, application development best practices. Timid enforcer of database integrity. > Additional Information: > Last Name Rosenthal > First Name Edward > Version 2.1

↪ replying to Edward Rosenthal

Madison Pruet — Fri, 10 Sep 1999 19:10:40 -0500 — source: Informix-list mailing list archive (1991-1998)

Edward, I've just been in contact with Mark Drake who is one of the main managers for the North American support organization. If we understand you posting correctly, you've had some problems getting a support contract. Could you could email me a description of the problem, who the sales person is, etc.? We can then forward this to the appropriate people and try to get this resolved as quickly as possible. Support contract sales is not something that we want to reject. Sorry for the inconvenience. Madison Pruet Edward Rosenthal wrote: > After 4 weeks of trying to get a tech support contract I gave up and > gave it to my boss to work > with Informix. The inability of their people to get back in a timely > manner, makes me want > to join the oracle team. Why can't they just get people to work thru the > problems and get it done? > I had a lot of trouble communicating my needs, and they are very simple. > If it takes this much > effort to get $$$ to Infomrix, how they will survive is a live question. > > End of Rant. > > ------------------------------------------------------------------------ > > Edward <erosenthal@mfi.com> > Web Systems Database Administrator > Miller Freeman Inc. > Information Systems > > Edward > Web Systems Database Administrator <erosenthal@mfi.com> > Miller Freeman Inc. > Information Systems > 600 Harrison Street Pager: 888-274-7679 > San Fransisco Home: 707-782-0766 > Ca Work: 415-905-2431 > 94107 > USA > Learner of Data Modeling, Performance Tuning, application development best practices. Timid enforcer of database integrity. > Additional Information: > Last Name Rosenthal > First Name Edward > Version 2.1