Re: question on SDK patch

Joe S wrote: > Hello all: > I've got a question that is probably rhetorical, but it still makes > no sense to me. I have been having some problems with sporadic > "abandoned mutex" errors using SDK 2.9 in .NET 2.0 running against a > 9.4 server. I have found this error on the net, and all of them talk > about a fix from IBM called 2.9 TC4XB. I could not find the patch on > the net, so I decided to call IBM to find out about this fix. The > gentleman who answered the phone transferred me to someone else in > which I got their voicemail. I left my information, but never got a > response from them. > > I certainly can understand that they may be busy - we're all busy. I > am by no means a impatient person. I just can't understand why they > make you call them and jump through hoops to get a fix. Every > programmer out there would want their customers to use the latest and > greatest because it works better than the previous versions. > > I am also led to believe that you have to have support with them in > order to get this fix. Its probably why they aren't calling me back. Yes. Otherwise you have to wait for the next full release to be uploaded to the IBM web sites for download. If you have support you can get existing maintenance releases and even supply bug information to trigger other bugs to be repaired. > Sorry for the rant, but if they made the fix available on line, I would > never have had to call them in the first place in order to fix the > driver. But then why would anyone pay maintenance for an otherwise free product? ;-) Art S. Kagel