Re: Passport Advantage query
Looks like customer/business partner opinion in IBM can make changes!!! The eCustomer Care team installed a telephone help desk in EMEA a few months ago. I thought I had posted the numbers before, sorry if I didn't. You can find them on the PA site if you click on the "forgot your password" link when you try to log in. Here they are anyway. eCustomer care EMEA Via e-mail: palogin@ie.ibm.com Via phone: UK - 0044-0800 169 1458 Germany - 0049 018 0542 6452 France - 0033 0810 260 810 Belgium - 32 2210 9835 Italy - 00 39 800 000 222 Sweden - 0046 020 340005 Denmark - 00 45 00800 75898783 Norway - 00 47 00800 75898790 Finland - 00 358 0800 117 330 Spain - 901 120 131 Portugal: Lisbon: 351 21 8927000 Porto: 351 22 2071000 Other countries - 0044-1475897291 "Neil Truby" <neil.truby@ardenta.com> wrote in message news:<2p6jpiFhcut4U1@uni-berlin.de>... > "David E. Grove" <david_grove@correct.state.ak.us> wrote in message > news:10is3lo8t1dcr02@corp.supernews.com... > > Based on our grossly unacceptable experience with PA, it may take you > months > > to get an answer. > > > > PA was a factor in our shop's decision to "lOOk for 'greener pastures', so > > to speak." > > Mmm. Well, as an IBM business partner I'll not hear a word said against PA > *or* IBM! > But I would say that the PA "online" query desk here in EMEA is particularly > adept in the "for your convenience" school of customer service, declining to > provide a telephone number for example on the grounds that people might call > them and not be able to speak English (or Gaelic, presumably).
Thanks for that. It's not actually a helpline for PA though, is it? Just a helpline if you can't log in. (Unless I've misunderstood). "scottishpoet" <dryburghj@yahoo.com> wrote in message news:81714288.0408271237.41d767b0@posting.google.com... > Looks like customer/business partner opinion in IBM can make > changes!!! > > The eCustomer Care team installed a telephone help desk in EMEA a few > months ago. > > I thought I had posted the numbers before, sorry if I didn't. > > You can find them on the PA site if you click on the "forgot your > password" link when you try to log in. > > Here they are anyway. > > eCustomer care EMEA > > > Via e-mail: palogin@ie.ibm.com > > Via phone: > > UK - 0044-0800 169 1458 > > Germany - 0049 018 0542 6452 > > France - 0033 0810 260 810 > > Belgium - 32 2210 9835 > > Italy - 00 39 800 000 222 > > Sweden - 0046 020 340005 > > Denmark - 00 45 00800 75898783 > > Norway - 00 47 00800 75898790 > > Finland - 00 358 0800 117 330 > > Spain - 901 120 131 > > Portugal: > > Lisbon: 351 21 8927000 > > Porto: 351 22 2071000 > > > Other countries - 0044-1475897291 > > > > "Neil Truby" <neil.truby@ardenta.com> wrote in message news:<2p6jpiFhcut4U1@uni-berlin.de>... > > "David E. Grove" <david_grove@correct.state.ak.us> wrote in message > > news:10is3lo8t1dcr02@corp.supernews.com... > > > Based on our grossly unacceptable experience with PA, it may take you > > months > > > to get an answer. > > > > > > PA was a factor in our shop's decision to "lOOk for 'greener pastures', so > > > to speak." > > > > Mmm. Well, as an IBM business partner I'll not hear a word said against PA > > *or* IBM! > > But I would say that the PA "online" query desk here in EMEA is particularly > > adept in the "for your convenience" school of customer service, declining to > > provide a telephone number for example on the grounds that people might call > > them and not be able to speak English (or Gaelic, presumably).
It is my understanding thatthis is an eCustomer Care helpline and they will help with any aspect of the administration of your PA website. "Neil Truby" <neil.truby@ardenta.com> wrote in message news:<2p9l73Fidia4U1@uni-berlin.de>... > Thanks for that. It's not actually a helpline for PA though, is it? Just a > helpline if you can't log in. (Unless I've misunderstood). > > "scottishpoet" <dryburghj@yahoo.com> wrote in message > news:81714288.0408271237.41d767b0@posting.google.com... > > Looks like customer/business partner opinion in IBM can make > > changes!!! > > > > The eCustomer Care team installed a telephone help desk in EMEA a few > > months ago. > > > > I thought I had posted the numbers before, sorry if I didn't. > > > > You can find them on the PA site if you click on the "forgot your > > password" link when you try to log in. > > > > Here they are anyway. > > > > eCustomer care EMEA > > > > > > Via e-mail: palogin@ie.ibm.com > > > > Via phone: > > > > UK - 0044-0800 169 1458 > > > > Germany - 0049 018 0542 6452 > > > > France - 0033 0810 260 810 > > > > Belgium - 32 2210 9835 > > > > Italy - 00 39 800 000 222 > > > > Sweden - 0046 020 340005 > > > > Denmark - 00 45 00800 75898783 > > > > Norway - 00 47 00800 75898790 > > > > Finland - 00 358 0800 117 330 > > > > Spain - 901 120 131 > > > > Portugal: > > > > Lisbon: 351 21 8927000 > > > > Porto: 351 22 2071000 > > > > > > Other countries - 0044-1475897291 > > > > > > > > "Neil Truby" <neil.truby@ardenta.com> wrote in message > news:<2p6jpiFhcut4U1@uni-berlin.de>... > > > "David E. Grove" <david_grove@correct.state.ak.us> wrote in message > > > news:10is3lo8t1dcr02@corp.supernews.com... > > > > Based on our grossly unacceptable experience with PA, it may take you > months > > > > to get an answer. > > > > > > > > PA was a factor in our shop's decision to "lOOk for 'greener > pastures', so > > > > to speak." > > > > > > Mmm. Well, as an IBM business partner I'll not hear a word said against > PA > > > *or* IBM! > > > But I would say that the PA "online" query desk here in EMEA is > particularly > > > adept in the "for your convenience" school of customer service, > declining to > > > provide a telephone number for example on the grounds that people might > call > > > them and not be able to speak English (or Gaelic, presumably).