Re: Abysmal Informix Support

In article <c0wGx0ElJnua088yn@kcbbs.gen.nz> kerry@kcbbs.gen.nz (Kerry Sainsbury) writes: >In article <jlumbleyDMF5pI.8rw@netcom.com>, >jlumbley@netcom.com (Joe Lumbley) wrote: > >>So, OK, am I the only one with these problems with Support? > >I doubt it. While I sympathize I just want to mention that some of us >(ie: those that live in the arse-end of nowhere) never actually expect >to get any kind of useful support, in any kind of reasonable time-frame. > Me, too. Last time I rang tech support was (I think) 1992. The person I spoke to acted like it was a favour to talk to me, never returned calls and generally didn't care. He also didn't solve my problem. I'm not saying this is typical, because I know quite a few of the local Informix people who are the exact opposite, care about their customers and do their best to help. So I don't ring tech support, I either use this n.g. or ring someone I know. I've done tech support and it's a thankless shit of a job, so let's not go overboard. Had a colleague, friend and top programmer bite my head off the other day because of another problem that had set her right on the edge. Glad it was me and not a client :). Peter Wiley