Re: Installation Problem

Nigel Eaton wrote: > > In article <34D07E75.A183448F@informix.com>, "Mark D. Stock" > <mdstock@informix.com> writes > > > >This is probably nothing to do with the value of SHMBASE. Put it back > to what it was and read the release notes in > >$INFORMIXDIR/release/*/*/ONLINE_7.2. Your problem is more likely the > >kernel parameter settings for shared memory. Try the values specified > in the release notes and re-link the kernel. > > Thanks Mark, that was the problem! > > >> Having jumped through more hoops than I am ever likely to > >> endure again with Informix support I give up on them. Can anyone > >> help? > > > >They were probably too busy supporting those paying customers, hey? > :-) > > Indeed, and in fact we did pay Informix for this software (but not for > support). However, I work in technical support too. The idea of > turning someone away when they're trying to *install* a product > seems strange to me. The idea of turning someone away who is > trying to install a product that they will be using to give free > demonstrations of *my* product seems even stranger. You see, I > spent over an hour on the phone to three different Informix offices. > At one point I got to speak to a technician who said that he was > only authorised to give me yet another phone number. That was > the point at which I gave up. Point taken. You should talk to your account manager to arrange some technical assistance. The problem that tech support face is that they get frequent calls from people who have bought the latest database servers thinking they don't need assistance or training. The first database engines were like hopping into a new car and expecting to get it going in a matter of seconds. The new database engines are like hopping into a Boeing 747 and expecting to get it going in a matter of seconds. At best you won't even get off the ground, at worst you will, but crash shortly afterwards. > Seems to me you only get paying customers by selling product, > and you'll only sell product by showing folks that it works. Maybe > that's just me. My customers and prospects will be seeing > Acucobol's software running against various databases. They > frequently ask me what I think of the pros and cons of the various > offering. I'm a fairly truthful kind of guy...... I don't know how it works over there, but here we have special alliances with companies like yours. > Whatever, thanks for the help. It was very much appreciated. I > guess it's not the support folks I'm upset with, it was the > Guardians of The Portal that got to me. Whatever. x-) Cheers, -- Mark. +----------------------------------------------------------+-----------+ |Mark D. Stock - Informix SA http://www.informix.com |//////// /| |mailto:mdstock@informix.com FAQ http://www.iiug.org |///// / //| | +-----------------------------------+//// / ///| | Tel: +27 11 807 0313 |If it's slow, the users complain. |/// / ////| | Fax: +27 11 807 2594 |If it's fast, the users keep quiet.|// / /////| |Cell: +27 83 250 2325 |Therefore, "No news: travels fast"!|/ ////////| +----------------------+-----------------------------------+-----------+