Re: NT 4.0 sp4 - Man this sucks

Posted in 1999

Chuck Renaud — Tue, 2 Feb 1999 00:32:35 -0600 — source: Informix-list mailing list archive (1991-1998)

See: http://www.informix.com/informix/services/ilink/alerts/122398.htm You can use SP4 if you have the right version of the engine. The alert's been available for a month. > We were having some problem with an NT server that has an Informix > database. The tech that was working on it did not know that Informix IDS > 7.30 does not run on with SP4. After installing SP4 the database would > not run, as reader of this group know all to well. > > We have so far un-installed SP4, re-installed Windows NT 4.0, reapplied > SP3 and the Informix database software. Our server has a FAT partition > where the NT system resides and an NTFS partition where every thing else > is stored. > > The engine seems to start in the services manager, but dies without any > events or messages that I can find. Does any one know what to do from > here. > > I'd like to thank Informix for the notice that SP4 should not be installed > on servers running Informix, NOT! > > Any help would be appreciated, > > Thanks Shannon > > > > >

↪ replying to Chuck Renaud

Steven L Cooper — 2 Feb 1999 20:37:50 GMT — source: Informix-list mailing list archive (1991-1998)

I feel his pain... Yes, the alert is "available" behind a password protected WEB page that you have to go wading thru... I just had an EMail exchange with Informix tech support about this. I pointed out that these "alerts" should be on the main (www.informix.com) page. SCO had the 5.0.5 Y2K patch top-o-the-page and only took 3 mouse clicks to download it! That is putting the customer FIRST! Informix makes you do all the digging! Sadly, Informix did not listen to me and will continue to password their "tech notes" :( Steve -- Steven L Cooper Manager, Systems Engineering --------------------------------------- Please reply to NG only, so others may be enlightened... The views expressed here are mine and you can't have them...unless you agree! Chuck Renaud <crenaud@informix.com> wrote in article <7966u0$pjc$1@news.xmission.com>... > > See: > > http://www.informix.com/informix/services/ilink/alerts/122398.htm > > You can use SP4 if you have the right version of the engine. The > alert's been available for a month. > > > We were having some problem with an NT server that has an Informix > > database. The tech that was working on it did not know that Informix IDS > > 7.30 does not run on with SP4. After installing SP4 the database would > > not run, as reader of this group know all to well. > > > > We have so far un-installed SP4, re-installed Windows NT 4.0, reapplied > > SP3 and the Informix database software. Our server has a FAT partition > > where the NT system resides and an NTFS partition where every thing else > > is stored. > > > > The engine seems to start in the services manager, but dies without any > > events or messages that I can find. Does any one know what to do from > > here. > > > > I'd like to thank Informix for the notice that SP4 should not be installed > > on servers running Informix, NOT! > > > > Any help would be appreciated, > > > > Thanks Shannon > > > > > > > > > > > > >

↪ replying to Steven L Cooper

Shannon Sellers — 02 Feb 1999 19:48:54 PST — source: Informix-list mailing list archive (1991-1998)

I guess this is the best way to keep their tech support profitable. I hope I can convince my management to go with a company that at least has some customer service. Something like this should jump out at you, not require you to search and hope make the right choice to find something you don't even know your looking for. Informix may have one of the best databases, I don't know, but in the current market they need to work on the customer support.