Re: Quality of Informix Support

Malcolm Weallans writes: |> As an INFORMIX techy of some standing - I was employed from 86-91 I find |> craig's comments very interesting. I didn't have access to such a |> database from the UK, other than a known-problems database - which is not |> the same as a database of all known bugs. Anyway, I think that craig has Are you surprised that times change, and that in 2 years things have improved? |> missed the boat on this one. It doesn't matter how good the information |> is unless the support staff are prepared to use it, and they don't seem |> to care as much about customer's problems as they used to. Often they |> don't check the bugs database but rely on memory. Come on, Malcolm, how could you possibly know this? When you call up, do you ask if they have checked the bug database or not? And do they tell you they are relying on memory? "..and they don't seem to care as much about the customer's problems as they used to.." sounds rather like, "gee, it sure has gone downhill since I left, hasn't it?" I can't speak for the support org's outside the U.S., but I can say that IMHO, the current support staff are generally better trained and better armed (in terms of internal support mechanisms, such as bug tracking, etc.) that they have ever been. Generalizations will always see exceptions, as some individuals may be less than stellar. But this longing for "the good old days" of Informix support is pretty ridiculous. Funny how things "change" when you're on the other side of the fence, eh? Dave Kosenko Disclaimer: The opinions expressed in this message are not those of Informix Software, its partners or lackeys. Anyone who says otherwise is itching for a fight. **************************************************************************** "I look back with some satisfaction on what an idiot I was when I was 25, but when I do that, I'm assuming I'm no longer an idiot." - Andy Rooney