Re: Bugs/Tricks with Informix 5.xx

In article <1993Dec30.181559.15028@cronkite.ocis.temple.edu>, yogen@astro.ocis.temple.edu (Yogen Sanghani) write > > Quality of Informix Tech support > ------------------------------- > From my experience with Imformix tech support during the course of this > project I think that they are extremely poor in their knowledge of > connectivity products. I spoke to a tech support person (who is supposed > to be a connectivity person) who had no clue about the difference in > functions of I-NET and I-STAR. Also, they are very slow in identifying > a known bug. (see #1 and #2 above). The thing that I have on the good side > is that there is never a long wait while calling tech support. Anyone else > care to share their experience with tech support. My experience with Informix tech support is also related to a network bug. What I conclude from my dealings with them is: 1) - They don't know much about networks on IBM AIX. 2) - If they decide it is to much trouble to fix a bug in their product, they will change the name of the bug fix to a feature, then maybe in the future they will include the feature in a new release. 3) - For a database company they keep poor records of their customers, they cannot tell me what level of support I am at, nor can they ship me programs on the correct media. 4) - They cannot support you via email even though they have an Internet connection, what a shame. They told me "so that nothing got lost I had to talk with them on the telephone". 5) + They are quick to call you back and discuss your problem. 6) - Support is very expensive. 7) - They have pointed their finger at the operating system for a problem I am having with their product. A definite black mark in my book, I hate finger pointers. Bruce Bramhall email bruce@tkg.com These are my opinions and not those of The Kernel Group or IBM.