Re: Passport Advantage customer site

Ronald Cole made an incorrect assumption... > I'd assume that a call to PA Customer Support would get you going again. No, that was when we began the long and depressing process described in another thread where I was told to contact myself (with first name truncated), the site technical contact, who would have received the e-mails: http://groups.google.com/groups?dq=&hl=en&lr=&ie=UTF-8&frame=right&th=827768fe7acb7b24&seekm=bu35jp%24cnmmq%241%40ID-162943.news.uni-berlin.de#link4 Neil Truby had another juicy tidbit: > Interestingly, you can't call PA Customer Support in EMEA. > I've been told that the reason for this is that they lack multi-language > capability, so it's better if no-one can call. Say, Neil, did you guys ever learn how to shoot craps? Do you ever feel that way about dealing with IBM? Sometimes it's a push, but mostly it's just crapping out. Sincerely, Christopher Coleman Database Analyst Pharmacy Division Mediware Information Systems, Inc.

"Christopher" <christopher.coleman@mediware.com> wrote in message news:a727ee4f.0401191023.46ec9acd@posting.google.com... > Ronald Cole made an incorrect assumption... > > I'd assume that a call to PA Customer Support would get you going again. > > No, that was when we began the long and depressing process described > in another thread where I was told to contact myself (with first name > truncated), the site technical contact, who would have received the > e-mails: http://groups.google.com/groups?dq=&hl=en&lr=&ie=UTF-8&frame=right&th=827768fe7acb7b24&seekm=bu35jp%24cnmmq%241%40ID-162943.news.uni-berlin.de#link4 > > Neil Truby had another juicy tidbit: > > Interestingly, you can't call PA Customer Support in EMEA. > > I've been told that the reason for this is that they lack multi-language > > capability, so it's better if no-one can call. > > Say, Neil, did you guys ever learn how to shoot craps? Do you ever > feel that way about dealing with IBM? As I say, the argument was that, because the people in the would-be call centre in Ireland can speak only English, and all these damn foreigners keep calling up hoping to speak in their own mumbo-jumbo languages, it would be better that no-one at all be allowed to call. There is a certain logic to this, isn't there? I suppose a real misery might say that IBM are thereby reaping the benefits of reduced cost by having a single call centre to service a large and non-heterogeneous geography, but can't be arsed to invest in the diverse language skills needed to service that market. After all, the Informix Tech Support people in England are perfectly well equipped to deal with multi-language calls. But I was never the cynical kind.