Re: Passport Advantage problems

Am I allowed to laugh? I hope so, because I'm pissing myself. Sorry. David E. Grove wrote: > Folks, > > Over a year ago, at the suggestion of our sales reps, we switched from > OpenLine Support to Passport Advantage. We understood that OpenLine, pe > se, was disappearing, and that all customers would be moving to Pssport > Advantage. So, when renewal time came, we went with Passport Advantage. > > During the subsequent year, we experienced a compounding of error and > bumbling of comedic proportion that rivals even government beauracracy. > (I'm speaking from experience, here. :-) ) For example, it's over a year > later, and they still don't have our identity and licensing information > correct. > > Just this week, when we tried to request IDS 9.4 media (to upgrade from > our current 9.21), tech support said they couldn't send us an upgrade > since we > were now Passport Advantage customers. They advised us we needed to > download the software from the Passport Advantage site. The Passport > Advantage site has only 7.x versions. As I write this, they are > "researching" my telephone claim that a 9.x version exists. > > 1) How have other IBM Informix Passport Advantage customers gotten 9.x > upgrades? > > 2) Are other organizations having favorable or unfavorable experience > with Passport Advantage? > > > -- > David Grove > > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > "I think not," said Descartes, and disappeared.

Oops. That was a true accident. I didn't intend to omit the "a" in the first paragraph, below. But... it may suggest a more accurate characterization of the service. :-) DG "Obnoxio The Clown" <obnoxio@hotmail.com> wrote in message news:bc5d1a$fn3tr$4@ID-64669.news.dfncis.de... > Am I allowed to laugh? I hope so, because I'm pissing myself. > > Sorry. > > David E. Grove wrote: > > > Folks, > > > > Over a year ago, at the suggestion of our sales reps, we switched from > > OpenLine Support to Passport Advantage. We understood that OpenLine, pe > > se, was disappearing, and that all customers would be moving to Pssport > > Advantage. So, when renewal time came, we went with Passport Advantage. > > > > During the subsequent year, we experienced a compounding of error and > > bumbling of comedic proportion that rivals even government beauracracy. > > (I'm speaking from experience, here. :-) ) For example, it's over a year > > later, and they still don't have our identity and licensing information > > correct. > > > > Just this week, when we tried to request IDS 9.4 media (to upgrade from > > our current 9.21), tech support said they couldn't send us an upgrade > > since we > > were now Passport Advantage customers. They advised us we needed to > > download the software from the Passport Advantage site. The Passport > > Advantage site has only 7.x versions. As I write this, they are > > "researching" my telephone claim that a 9.x version exists. > > > > 1) How have other IBM Informix Passport Advantage customers gotten 9.x > > upgrades? > > > > 2) Are other organizations having favorable or unfavorable experience > > with Passport Advantage? > > > > > > -- > > David Grove > > > > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > > "I think not," said Descartes, and disappeared. >

On Tue, 10 Jun 2003 13:15:47 -0800, "David E. Grove" <david_grove@correct.state.ak.us> wrote: No problems here. We have 9.4 available to download (maybe one day). >Oops. That was a true accident. I didn't intend to omit the "a" in the >first paragraph, below. But... it may suggest a more accurate >characterization of the service. :-) > >DG > > >"Obnoxio The Clown" <obnoxio@hotmail.com> wrote in message >news:bc5d1a$fn3tr$4@ID-64669.news.dfncis.de... >> Am I allowed to laugh? I hope so, because I'm pissing myself. >> >> Sorry. >> >> David E. Grove wrote: >> >> > Folks, >> > >> > Over a year ago, at the suggestion of our sales reps, we switched from >> > OpenLine Support to Passport Advantage. We understood that OpenLine, pe >> > se, was disappearing, and that all customers would be moving to Pssport >> > Advantage. So, when renewal time came, we went with Passport Advantage. >> > >> > During the subsequent year, we experienced a compounding of error and >> > bumbling of comedic proportion that rivals even government beauracracy. >> > (I'm speaking from experience, here. :-) ) For example, it's over a >year >> > later, and they still don't have our identity and licensing information >> > correct. >> > >> > Just this week, when we tried to request IDS 9.4 media (to upgrade from >> > our current 9.21), tech support said they couldn't send us an upgrade >> > since we >> > were now Passport Advantage customers. They advised us we needed to >> > download the software from the Passport Advantage site. The Passport >> > Advantage site has only 7.x versions. As I write this, they are >> > "researching" my telephone claim that a 9.x version exists. >> > >> > 1) How have other IBM Informix Passport Advantage customers gotten 9.x >> > upgrades? >> > >> > 2) Are other organizations having favorable or unfavorable experience >> > with Passport Advantage? >> > >> > >> > -- >> > David Grove >> > >> >> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >> > "I think not," said Descartes, and disappeared. >> >